Tech

Business & Information Technology Leader with proven track record delivering customer results. Experience in business transformation and optimization through relationship management and collaboration with IT, accounting, sales, marketing, finance, engineering, production, operations and vendor managed services.  Background includes building, developing and managing high-performing teams. Areas of expertise include:
•	Business Strategy
•	PMO / PMP   Project Management
•	Cross Functional Bus & IT Background
•	Global IT Experience
•	Multi-level Budgets
•	Business Process Re-Engineering
•	Customer / Technical Service Management
•	Proprietary Learning Management System
•	Business & IT Training Programs
•	Led annual corporate PMO/Project Portfolio Management at $600M Medical Records Company
•	Led global supply chain optimization program, re-engineering global business processes, over 5 years with project team members dispersed globally. 
•	Led business strategy review and operations process re-engineering various Mortgage Banks.  Developed program roadmap including new format brick and mortar locations


Led the way to improvements in current processes, technologies, methodologies & their use companywide.  Partnered with all business units & leaders to implement new Technologies & improve current processes through the use of Technologies.  Delivered an improved, secure Wide Area Network (MPLS) to integrate & connect all facilities located in various Cities / States.  Led the way to replace legacy systems & socialize current Technologies within the Microsoft Suite of Solutions.

•	Led transition off Legacy Hosted Solution & onto current Technology, which was then rolled out to our internal Business Partners and reduced the IT Budget as well as expenditures to the company by over $500,000 annually.
•	Led implementation of new business & Technology processes to increase the security of the internal company assets by 50%.
 •	Led the implementation of an enterprise wide Helpdesk Ticketing system inclusive of an employee self-service portal, which reduced resolution time by 40% & increased productivity within the IT Department by 40%.  
•	Led the creation of regular Leadership Team reporting along with meaningful metrics illustrating system up-times, performance loads, system loads & how that translated to where the business could gain  on efficiencies.
•	Led overall savings to the company by cleaning & clarifying the IT Budget.  Eliminated un-needed legacy expenses & combed key areas to leverage associated costs, which resulted in saving the company over $350,000 in wasted expense annually.
•	Standardized tools using Microsoft Platform Solutions, MS Project, SharePoint, Project Portals, and SDLC processes.
•	Re-engineered internal business process impacting all business units / systems - streamlined the use of contract resources & outside service providers, reducing effective costs.  
•	Member of ITIL implementation program for IT processes.
•	Improved system response times, performance, stability & availability – thereby reducing the amount of off-hours support calls by 80%.
•	Led IT service model initiative, increasing ROI by 20%, reducing costs.  
•	Negotiated vendor and partner contracts, maintenance and statements of work, with 5% annual savings.

Director of Infrastructure

Find out detailed information about Mark Hamel,  in Upland, CA

Mark Hamel: in Upland, CA

Mark Hamel

King's Hawaiian

Mission Bay High