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Operations manager

I have worked in the customer service industry for 10 years. I have been in a management role for five years, supervising a team of 16+. Direct support for corp executives.

Manage and develop a department of 15+ team members including hiring, on boarding, training, composing correspondence and disciplinary action to ensure a high level of service for company member base.
Perform wide-ranging office functions such as updating and managing schedules, accounting and depositing finances, producing marketing materials and member information notices, filing and maintaining employee records. Responsible for office supply and janitorial supply budgets. Effectively coordinate service vendors.
Excel at interpersonal skills, developing strong relationships with managed staff, senior executives, vendors, and clients.
Chosen as Service Manager Captain responsible to oversee, audit, and offer training of Service Managers at other clubs within District.
Continually exceed monthly retail sales goals for in-club store, resulting in 28% year over year growth. Ranking number 1 in the district.
Service Representative Lead    24 Hour Fitness, Brea, CA (October 2008 to April 2010)
Serve as first point of contact for member concerns, fielding and routing telephone calls, and greeting visitors.
Excelled in handling customer and vendor inquiries and challenges.  
Responsible for stocking retail store and monitoring first in/first out movement of product.
Coordinate efforts for member calls dealing with past due payments and solving member account concerns.

Find out detailed information about Jennifer Marks, Operations manager in Fullerton, CA

Jennifer Marks: Operations manager in Fullerton, CA

Jennifer Marks

24 Hour Fitness

South coast college