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Tech Coordinator/Closing Manager

Customer service professional with over five years of experience in management. I've managed sales teams and currently supervise a group of thirty technicians

•	Responsible for overseeing, scheduling, and routing 30 technicians. 
•	Provide support for technicians by noting customer accounts for them and calling Spanish speaking customers for them to communicate any issues (running late, technical issues, etc.)    
•	Follow up with customers when they have complaints regarding any technician, prepare reports for corporate management once investigative process is concluded.    
•	Resolve any issues between technicians and upper management. Create action plans for technicians with disciplinary or performance issues. 
•	Prepare closing reports at end of day and forward them to appropriate departments via e-mail.

•	Interacted with customers while resolving issues and maximizing retention within a call center environment.    
•	Utilized CRM software and analyzed data to provide customers with viable solutions which match their budgetary needs.    
•	Appointed as a SPOC for working with difficult customers whose issues couldn't be resolved on initial contact.    
•	Became Team Lead within a year of employment. Was responsible for 18 direct reports and their individual sales targets/performance.   
•	Assisted Sales managers with creating development plans for reps whose metrics were on the decline.    
•	President’s club winner for top sales nationwide in 2001, 2004, and 2007. 
•	Shining Stars winner for top sales regionally in 2003, 2005, and 2006.

Customer Service Rep/ Team Lead

Find out detailed information about Raul Garcia, Tech Coordinator/Closing Manager in Murrieta, CA

Raul Garcia: Tech Coordinator/Closing Manager in Murrieta, CA

Raul Garcia

Medley Communications/Time Warner

AT&T

Ashford University

El Camino High School