University of California, Riverside Bachelor of Science: Business Administration •I have over 7 years of experience with The David Wilson Auto Group) in Customer Relations Management, Business Development, and Internet Consulting. •Developed CRM technologies to help the organization market their products effectively and communicate with all customers. •I have Raised 5 star Google and Yelp star reviews by over 40% in 3 months to current 4.5 star out of 5 for Yelp and from 3.2 to 3.9 for Google. •I received Customer Service Excellence Award from Toyota Motor Corporation for 2013 and 2014. •I raised customer service ranking from 68 to top 10 out of 76 Toyota Dealerships in 3 months. •Increased sales by 30 percent in first month as BDC/Internet Director and did sustain with industry standard growth. •I Manage 30 sales associates daily to maintain top customer satisfaction and Toyota certification. •My department was responsible for 1.2 million dollars to date in gross sales for 2013 and 1.3 in 2014. •I was responsible for resolving the highest level of complaints within the dealership per General Manager/VP.