Wake

Internet/Business Development Director/CRM Manager

University of California, Riverside                               
Bachelor of Science:  Business Administration
                                                   
•I have over 7 years of experience with  The David Wilson Auto Group) in Customer Relations Management, Business Development, and Internet Consulting.
•Developed CRM technologies to help the organization market their products effectively and communicate with all customers.
•I have Raised 5 star Google and Yelp star reviews by over 40% in 3 months to current 4.5 star out of 5 for Yelp and from 3.2 to 3.9 for Google.
•I received Customer Service Excellence Award from Toyota Motor Corporation for 2013 and 2014.
•I raised customer service ranking from 68 to top 10 out of 76 Toyota Dealerships in 3 months.
•Increased sales by 30 percent in first month as BDC/Internet Director and did sustain with industry standard growth.
•I Manage 30 sales associates daily to maintain top customer satisfaction and Toyota certification.
•My department was responsible for 1.2 million dollars to date in gross sales for 2013 and 1.3 in 2014.
•I was responsible for resolving the highest level of complaints within the dealership per General Manager/VP.

DAVID WILSON’S TOYOTA OF RIVERSIDE                                              January 2012 –Feb 2015 (Riverside, CA)
Customer Relations Manager/BDC & Internet Director/Executive Assistant  	

SKILLS AND ACCOMPLISHMENTS
				
I provided administrative and business support to GM/VP of Riverside County’s largest Toyota dealer and support other members of the business management team.  I created highly effective organizational and filing systems resulting in quick and easy access to critical information.  Developed CRM technologies to help the organization market their products effectively and communicate with all customers.  I am efficient at identifying the organization needs and customer expectations and implementing processes to fulfill those needs.   I raised customer service ranking from 68 to top 15 out of 76 Toyota Dealerships in 3 months.   I received Customer Service Excellence Award from Toyota Motor Corporation for 2013 and 2014.   I was responsible for resolving the highest level of complaints within the dealership per General Manager/VP.  I built and lead teams and resolve issues of teamwork.  I Completed staff certification for 25 sales associates throughout the year.  

I Managed 2 fleet/internet administrative assistants & 6 senior fleet/internet managers.  Responsible for accessory and color changes of 12 million dollars of vehicle inventory.  My department was responsible for 1.2 million dollars to date in gross sales for 2013.  I implemented new marketing strategies for department growth.  Created and documented standard operating procedures to ensure that all internet leads were assigned to a sales person and that sales person conducted all necessary steps to close sale.  Creatively managed a 1000 + customer and prospect base effectively and profitably.   I retained underachieving and unhappy accounts by fixing relationships. Increased sales by 30 percent in first month and have sustained with industry standard growth.

Find out detailed information about Danny Briggs, Internet/Business Development Director/CRM Manager in Corona, CA

Danny Briggs: Internet/Business Development Director/CRM Manager in Corona, CA

Danny Briggs

David Wilson's Toyota of Riverside

University of California Riverside