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Examiner

Proven professional with over 20 years of experience for positions in staff and business training. Proven ability to train, coach, motivate, and lead high-performance employee teams. Expertise driving product and service presentations for optimum revenues and bottom-line profitability. Superb track record building relationships with clients and colleagues at all levels. Highly capable of analyzing organizational policies, processes, and requirements in order to identify improvement opportunities.

Training Programs • Organizational Development & Growth
Presentation Development & Delivery • Account Management • Forecast & Budget Management
Business-to-Business & Business-to-Consumer (B2B & B2C) Sales • Solution & Consultative Sales
Coaching & Mentoring • Customer Service & Support • Strategic Planning 

Scuba Diver - 30 yrs
Scuba Instructor - 26 yrs
PADI Course Director - 19 yrs
Scuba Retail Management - 6 yrs
Sales Consultant - 3yrs
Regional Manager - 17 yrs

Specialties: 
Instructor Examiner
Course Director - 37+ Specialty areas
Emergency First Response Master Trainer

Present and conduct Instructor Examinations to certify new SCUBA Instructors, counsel/coach candidates on training methods and technique enhancements and provide feedback to Course Directors (instructor trainers) on areas for improvement.
Introduce and present company philosophy, standards and procedures to competitively acquired store staff. Coach and mentor the implementation of presentation/teaching tools, techniques and educational products to drive new account profitability and consumer satisfaction.
Conduct CPR/First Aid Instructor Trainer seminars that review skills, marketing plans and knowledge. Present seminars for retail store staff, instructors and general diving consumers on sales, training topics, emerging technologies, becoming a PADI professional and other related topics to highlight the benefits of PADI programs.

Direct sales, business development, and account management to drive membership and revenue growth across 10-state territory. Determine prospect needs, develop solutions, and provide client relations for over 150 retail business accounts to ensure optimum satisfaction and retention. Present products and services in order to close consultative B2B and B2C sales. Devise and deploy strategies for business, marketing, and promotional efforts. Develop, coach, and lead team of 5 employees to provide top-notch support. Conduct onsite staff training for clients. Administer costs and budgets in alignment with organizational requirements.

Increased awareness and achieved 75% market share by demonstrating competitive advantage and (re)instilling passion for scuba. 
Pioneered the transition towards digital product sales in the midwest achieving a 60% penetration in the first 2 years.
Constantly evaluated market conductions and sales reports for opportunities.
Developed regional promotions to close sales opportunities and tracked results for future enhancements.
Delivered up to 15 major education/business seminars per year, with average attendance of 25.
Conducted member training to align with company initiatives and product launches.
Developed regional social media sites improve communication, visibility and relationships while adding regional values/ideas to support company image and goals
Presented product orientations to diving consumers at industry events and local businesses.
Validated more than 120 new instructors based on quality through testing and systematic performance measurement.
Trained up to 10 Emergency First Response Instructor Trainers per year.

Regional Manager

Prospected, negotiated, and close sales in 2 regions with 350 retail stores and 10,000 members. Developed and implemented educational programs for dive center and instructor clientele. Researched customers and consulted on product solutions to surpass requirements. Coordinated client contact and marketing to develop new business.

Recognized for maintaining team’s highest incoming/outgoing customer call rate.
Earned numerous sales contest wins due to quality of performance.
Created standardized call schedule to enhance timeliness and consistency.

Sales Consultant

Orchestrated sales of training courses, travel packages, and equipment. Planned, scheduled, and staffed instructional sessions at all levels. Identified and met client expectations. Analyzed sales trends to improve results. 

Scheduled multilevel training programs for diving consumers with an average of 250 diving certifications issued each year by the business.
Averaged over 100 divers certified per year as most requested instructor by customers.
Tracked, merchandised, and maintained product inventory with top-notch accuracy.
Scheduled diving and social functions to engage/retain customer base.

Retail/Training Manager

Find out detailed information about Gary Joyce, Examiner in DeKalb, IL

Gary Joyce: Examiner in DeKalb, IL

Gary Joyce

PADI

PADI

PADI

Diving Enterprises

Chowan College

Regis University

Virginia Tech