Tech

Gardening

Learning

Hiking

Developed skills include Information Technology systems management with emphasis on organizational structures, planning, analysis, design and development, networking, support, communications and training.  Extensive experience with Local and Wide area networks, numerous software applications, and hardware.  Excellent leadership & mentoring skills

Specialties: Network Administration
Technical Support and Training	
LANs & WANs	
Custom Database Program Design
Active Directory	
Troubleshooting & Problem Solving
Disaster Recovery & Security
Hardware Configuration and Peripherals
Dynamics CRM and AX
Prepare and manage IT budgets
Supervision of IT personnel

Responsible for the management of all IT systems at the company for a user base of 100 across 3 locations.  Rebuilt the entire infrastructure for the company.  Established new processes and procedures, and stabilized all company systems.  Duties include:
•	Implementation and Management of ERP (MS Dynamics AX2012) including WMS and shipping modules.  Gathered user requirements, configured production and non-production servers.  Setup and administered following modules: Procurement, Sales Orders, Inventory and Warehouse Management, Accounts Payable, Accounts Receivable, General Ledger and Expense through Enterprise Portal.  Also applied CCH Saas tax software and Flagship/Connectship intregrations to meet business needs.  
•	Implement and administer backup (Symantec and AppAssure), recovery, and security (anti-virus/malware, firewall)
•	Administer Windows 2008  and 2012 servers - Active Directory, DNS, DHCP
•	Manage Virtualization with Hyper-V & VMWare using Equalogic SAN
•	Manage Avaya VOIP phone system with call recording and Taske/CMS phone logs
•	Manage Cisco VPNs, Wireless, Routers, ASA Firewall, LAN & WAN & Switches
•	CRM 2015 with customizations to handle Customer Care calls.  This included integration with Dynamics AX using Scribe and creating workflows or processes for automatic emailing or updating of information.
•	Manage Exchange & SQL 2008/2012 servers. 
•	Exchange 2003 to 2010 migration & Exchange 2010 to Office 365 migration
•	Forecast and manage IT budget ($1 – 2million/yr),  vendor negotiations, direct supervisor of 1, and management of multiple outside service resources (approximately 20-30 consultants and service providers).  Saved over $15,000/mo in Telecomm costs and $1500/mo in printing equipment lease
•	Project Management including custom web development, implementation of ERP (AX 4 to 2012 data migrations) and CRM implementation and updates (CRM 4 to 2011 & then 2015)
•	Create custom reports with SSRS and Crystal Reports
•	Remote support for branch locations/offices
•	Supervise and manage support and training for 100 users.

IT Manager

Responsible for management of IT systems for a user base of 275 across 6 locations.  In a department of 4, established and maintained all IT hardware and software.  Duties include: 
•	Administered Windows 2003 servers (14 servers) - Active Directory, DNS, DHCP
•	Managed and administered all VPNs, ISA, Wireless networks, Mitel VOIP, & PDA's
•	Managed backups and recovery using Backup Exec
•	Managed and administered the Exchange, BES (Blackberry Enterprise Server), OCS (now Lync/Skype), Web & SQL 2005 servers
•	Managed and administered Access & SQL database design and programming. 
•	GIS and CAD software support
•	Created custom report with Crystal Reports
•	Provided user support and training for 275

Systems Administrator

Find out detailed information about Serap Frautschy,  in Irvine, CA

Serap Frautschy: in Irvine, CA

Serap Frautschy

Noritz

Leighton Group

University of California, San Diego