Bachelor of Science in Business Administration

Golf

Tech

Manager

Proven track record of success in sales and retention		  
Generate and build relationships 
Customer Service professional				  
Goal orientated and results driven
Leader in a fast paced, changing organization

Student Inquiry Manager										2012 – Present
-Coach, develop, and manage front line contact center staff that is focused on student service with emphasis on quality contact attempts, following pre-determined workflows, and early relationship building?
-Strive for continuous improvement of the process with emphasis on quality and the student experience while continuously seeking better ways to accomplish these goals?
-Foster and promote a goal oriented, results driven, engaging and successful work environment?
-Track and measure the development and progress of Student Inquiry Coordinators?
-Effectively manage and monitor all resources to ensure optimal efficiency of student inquiries
?-Proven ability to engage and retain staff in high call volume call center environment?
-Independently conduct performance evaluations, including communication with subordinates

Find out detailed information about Michael Tecson, Manager in San Diego, CA

Michael Tecson: Manager in San Diego, CA

Michael Tecson

Bridgepoint Education

University of California at Riverside