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Member Care Representative, Seasonal Trainer

Interested in a dynamic position with growth potential which will utilize my expansive and unique skill set  gained from working in the entertainment, marketing/public relations and luxury automotive industries.  

Account Executive
Vendor Management
Logistics
Public Relations
Event Management

Specialties: Global relations expert, adept at building and growing relationships. Working w/focus groups, reviewing complex cases and providing response, adept at follow up, executive liaison, branding, marketing, customer negotiation, proactive, sales and point of purchase, data entry, finance, automotive, luxury branding.

?	Liaise and resolve customer concerns via email, phone and live chat for ecommerce site.
?	Answer inquiries regarding fit, style, returns, credit history, shipping time, and sales platform. 
?	Foster communication with supervisors to correct and proactively address customer complaints/issues. 
?	Suggest improvements to enhance external company communications (i.e. FAQ’s, website, production).

?	Within the Worldwide Distribution group I managed development and growth of VOD and DOt2 stations - GETTV, AntennaTV, Cine Sony and Sony Movie Channel as well as metadata and asset project delivery. 
?	Collaborated closely with marketing media teams to deliver creative key art assets, media and screeners for promotional and timing use as well creation of trailers and commercial content.
?	Analyzed, researched, and resolved moderate to complex sales, servicing, licensing and technical issues for high profile clients and accounts (major networks and cable stations)
?	 Responsible for working with a team that edited films and TV series for broadcast TV and airline which addressed S&P issues and following a film through post-theatrical life. 
?	Liaised with various departments: sales, marketing and post production. Negotiated and executed sales and servicing contracts over the life of the contract, reviewing terms and delivery specifics. Talent management.
?	Independently service broadcast and promotional marketing materials to a designated group of Syndication and Basic Cable clients through traditional and digital mechanisms such as aspera, ftp, smartjog, etc…
?	Managed contract fulfillment to a group of Domestic Cash Syndication and Basic Cable Television clients and supervised the work flow of the Account Representatives.
?	Managed Latin American domestic and international distribution in conjunction with the Miami and Brazil offices.

Account Coordinator

Find out detailed information about Bianca Mc Millan-Houston, Member Care Representative, Seasonal Trainer in Victorville, CA

Bianca Mc Millan-Houston: Member Care Representative, Seasonal Trainer in Victorville, CA

Bianca Mc Millan-Houston

Hautelook (Nordstrom Company)

Sony Pictures Entertainment

California State Dominguez Hills