Specialized Associates in Profesional Golf Management

Golf

Fitting and Staff Coordinator / Consumer Connections Custom Analyst

I am a professional golfer who started in the sport at the age of 4.  My interest in the sport has directed my path for both educational and career choices leading me from the University of Oregon to the Professional Golfers Career College in California while I continued to pursue my professional golf career.  During this time, I was approached by a close friend and colleague (also a professional golfer) to assist in the start up of a business in Orange County, California where I became an expert in the field of custom club fitting.

The involvement I had in the start-up of the Company and my direct exposure to many facets of the operations of the business enabled me to develop specialized knowledge in golf equipment of various manufacturers.  During this part of my career, I developed strong capabilities within sales and customer relationship management exhibited through my individual grossing of over $3 million in sales over a period of just over four years. 

In more recent years, I have had the opportunity to work amongst a multi-functional and entrepreneurial team to utilize and further develop my skillset within the golf manufacturing environment in the industry.  My exposure and direct involvement in activities and projects within several cross-functional departments including custom initiatives, fitting, customer service, R&D, sales, marketing and operations has provided me a with a solid and well-rounded understanding of the business that supports my ability to deliver high levels of service and leadership to my team and other stakeholders.

My ultimate goal is to come in each day, do my job well, learn and grow as part of a team by identifying a position that provides me a development path.  With my diverse, yet golf segment-specific knowledge base, I feel I have a lot to offer a company both currently and in the future.



•	Responsible for development and ongoing management of fitting matrices and packs and coordination with national accounts team and regional and local sales representatives to ensure fitting accounts and partners receive highest possible service levels  
•	Developed content for Cobra University online training and product knowledge platform to audience of sales reps, staff and fitting partners
•	Primarily responsible for content development for the Cobra Golf Custom Fitting Guide focused on product knowledge, fitting training and technical information 
•	Manages account and order management for fitting and staff accounts including ordering & distribution of fitting packs and other tools & equipment
•	Responsible for development and active management of ~$0.5M staff account budget and CPG staffers
•	Actively coordinates with Finance team to provide input to develop and refine custom forecast (US & International)
•	Performs sales analytics for staff accounts to ensure achievement of performance metrics; actively works with staff to conduct variance analysis, remediate performance deficiencies and leverage best practices 
•	Develop annual global fitting tool forecasts
•	Manages, analyzes and administers tiered incentive programs to staff accounts
•	Supports execution of fitting and demo activities at critical events including the PGA Show, regional fitting days and events, demo tech training days, etc.  
•	Foster active dialogue with fitting team, sales reps and staff for continuous improvement 
•	Supports new product development with R&D through product testing and new product launch through training content development for retail partners, sales representatives and demo technicians
•	Involved in coordination of fitting partner sell-off activities 
•	Develops shaft specifications and load sheet documents on all new shaft offerings utilized by multiple departments including   Production, QC, Sourcing and R&D
•	Collaborates with other departments to create BOMs and specification sheets for all new product lines (finished goods)
•	Works with Sourcing department to develop fitting tools costs (all components)
•	Works with IT to configure and develop comprehensive shaft offerings for use in Jesta ERP retail software and VRLink
•	Works with R&D to ensure fitting tool projects are tracked and meet deadlines
•	Oversees and troubleshoots fitting tool production and communicate timeline issues
•	Coordinates and maintains order entry for staff accounts and reps
•	Maintains a working knowledge of latest shaft offerings and pricing, communicate offerings with internal teams
•	Meets with shaft manufacturers on new product offerings, pricing, relationship management 


•	Processed sales order entry for all accounts
•	Explained features and benefits of current and past Cobra /Puma product lines
•	Handled high volume incoming account/consumer calls
•	Handling warranty and return issues for products
•	Responded to inquiries from accounts and consumers regarding status of sales and customer service orders
•	Service requests for all US sales representatives
•	Demonstrated excellent customer service skills amongst every interaction


Customer Service Representative

-Independently executed over $2.7 million in club fitting/equipment sales since April of 2011
-Responsible for sales lead generation and maintaining customer relationship management including ensuring successful word of mouth and referral marketing
-Extensively trained and experienced in the specialized club fitting process including: 
1) detailed evaluation of current client equipment (club flex, frequency, shaft weighting, torque, head weights, lofts & lies, spine alignment COR, MOI, swing weighting, etc.), 
2) full assessment of client performance prior to club fitting utilizing Trackman launch monitor and other related equipment, 
3) testing and evaluation of client performance utilizing launch monitor while using high-end equipment from various manufacturers to determine optimized combination of head/shaft parts, and 4) pricing negotiation and close of sale
-Highly-trained in specialized equipment and systems including Trackman launch monitor, GC Foresight, FlightScope and SAM Putting Lab
-Supported the opening of The Club Fix New York and Thailand facilities
-Responsible for training new franchisees in Arizona and Texas facilities
-Manage marketing activities including visitations to various country clubs with mobile club fitting unit

Head Club Fitting Specialist

Find out detailed information about Zachary Taylor, Fitting and Staff Coordinator / Consumer Connections Custom Analyst in San Clemente, CA

Zachary Taylor: Fitting and Staff Coordinator / Consumer Connections Custom Analyst in San Clemente, CA

Zachary Taylor

Cobra Puma Golf

Cobra Puma Golf

The Club Fix

Professional Golfers Career College

Saddleback Community College

University of Oregon