I am an Experienced Operations Manager who is an extreme optimist and my motto is to focus on solutions. In being a manager I have incorporated this motto with my team and customers by not dwelling on the problem, but by focusing on a resolution. Over the years I had the opportunity to work with different companies and I have gained the experience that enables me to anticipate, respond and defuse customers concerns and needs. My experience over the past sixteen years consists of Human Resources, Employee Relations, Operations, Loss Prevention, Sales Management and Visual/Merchandising. In my career I have been able to work in different types of environments, which has enabled me to strengthen my multi-tasking, problem solving and communication skills, as well as the ability to lead my team and keep them motivated. I have successfully been able to develop stores, leaders and staff in driving and surpassing business expectations. This includes, but not limited to; exceptional standards, outstanding customers service, an increase in sales and store profitability.