B.S. Business – Concentration in Management

Office Manager

I am currently an office manager over seeing the customer service dept, data entry, AP, route check in. In addition I assist with day to day HR functions.

Directed all functions of a fast paced office team – AP, AR, Date Entry, Receptionist
Ensure complete location audit compliance with corporate policies and procedures
Perform new hire safety orientation 
Order office supplies 
Perform clerical and customer service duties as needed 
Maintain Department of Transportation compliance for drivers
Process union billing and check requests monthly
Approve timesheets weekly for office staff and route check in staff
Perform Accounts Payable daily per policy
Maintain employee personal files
Assist Human Resources in day to day functions

Ensure efficient running of administration and office procedures
Completed and processed new hire paperwork
Process weekly timesheets and payroll for 10 employees
Responsible for processing EDD claims and wage garnishments 
Processed Certified Payroll documents for Public Works jobs
Responsible for AP/ AR including payment of insurance, office rent, and utilities
Responsible for processing tax documents at year end for employees and subcontractors
Ordered office supplies and equipment as needed
Perform customer service and clerical duties on a daily basis
Responsible for payments of tax liabilities to the State of California and IRS

Responded to customer complaints or inquiries in a efficient manner
Oversee and coordinate shipping and receiving of finished goods with approved carriers 
Managed the PECO pallet exchange program for Costco outbound loads
Provide plant level support to customer service
Actively worked with freight companies to ensure performance continues within company standards
Resolve customer and logistics conflicts to elevate customer satisfaction
Assist production and warehouse management to prevent product shortages on customer orders and inter plant transfers
Managed new business implementations and new project roll out for Costco 
Daily facility inspections
Monitor and tracked the flow of finished goods in the warehouse
Ability to work with multiple customers on projects at the same time 
Coordinated shipping and receiving operations of plant on finished goods and raw materials
Work directly with department heads to oversee finished goods availability for timely delivery of customer orders
Monitored quality control holds on all outside lab testing 
Participated in SQF compliance team, conducted program and facility audits
Prepare Costco spreadsheets and store labels weekly for Costco build-a-pallet program
Approved and updated timesheets via ADP Timesaver
Assisted Human Resources with employee benefit meetings
Provided administrative support to Warehouse Supervisor
Exercised management responsibilities and monitored the performance 9 employees

Logistics Supervisor

Responsible for scheduling DTV installations and repairs for customers
Assisted management with customer complaint resolution 
Assigned  service calls and installations to approximately 15 installers and 10 outside contractors daily
Provided support and managed field operations for installers and technicians 
Worked closely with vendors to monitor arrival status on repairs, parts and outside services

Lead Customer Service Representative

Find out detailed information about Myrna Calderon, Office Manager in Rowland Heights, CA

Myrna Calderon: Office Manager in Rowland Heights, CA

Myrna Calderon

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