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Customer Service Supervisor

I am an enthusiastic and motivated individual, who enjoys developing and growing my team to excel, encourage them to take ownership of their calls, and provide first call resolution at all times. 
I strive to provide coaching/development tools and training for my customer service team. To Motivate them to grow, share their best practices, and understand cross function for team for cohesiveness. My aim is to retain the talent within our organization.

Support and collaborate with cross-fuctional teams across our company, participate in conference calls, innovate the team to take owership, accountability and display growth monthly in their service role. 
Help team exceed goals by removing barriers, sharing best practices and offer solutions to any concern presented in a daily basis. Uphold company's expectations and vision at all times.                             Some of my current duties are:
Manage and support Supervisor assist line - Agent inquiries and escalations
Quality call assuarance - weekly calibration with agents to evaulate their calls
Coach / mentor team to excel by providing constructive feedback for development and growth
Conduct Monthly Statistical reporting to the leadership team
Call Center Queue management
Conduct training and develop new representatives

Find out detailed information about Maritza Nygren, Customer Service Supervisor in Chino Hills, CA

Maritza Nygren: Customer Service Supervisor in Chino Hills, CA

Maritza Nygren: Customer Service Supervisor in Chino Hills, CA

Maritza Nygren

Republic Services

University of Phoenix