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IT Manager

Over 16 years of IT experience – including IT Management, Network Administration, Server Administration, Storage Administration, and Virtualization. Consistent track record of managing and designing complex IT solutions for companies (incl. Fortune 500) with 30,000+ users, thousands of servers, and offices/projects around the globe. Recognized as an internal Technology Evangelist and Change Agent designing and implementing technical solutions that reduce TCO and deliver a strong ROI.

Summary: IT Manager leading the local IT department (helpdesk, systems administration, database administration, data center). Managing day to day IT operations as well as doing project management related to products in our global data centers. 

Responsible for implementation and to facilitate the strategic direction and overall business unit integration. This position is a mix of people management, vendor management, systems design and architecture, as well as hands-on system administration work with Windows Active Directory, DNS, DHCP, Windows Server operating systems, VMware vSphere, vCloud Director, and MS SQL Server database administration.

Achievement Highlights/Job duties include:

- Direct/manage employees and contractors. Provide oversight to system administration, engineering, infrastructure, and overall daily IT operations. Develop short-term and long-term IT strategies.
- Responsible for implementing/executing the business IT strategy to meet internal and external customer needs. Collaboration with product development teams and providing leadership.
- Lifecycle & asset management (Hard- & Software). Created CMDB for hard- and software inventory; provided a hardware refresh plan; retired/virtualized old hardware. Working with hardware and software vendors to get environment back under support; consolidate licenses and established IT budget
- Data Center Management + Data Center Consolidation. Dealing with staff, vendors, and contractors related to move and consolidation efforts. Planning of new data center space, server rooms, network design, and over layout of the individual IT environments. Budgeting and research of new emerging technologies.
- Hands-on work with Systems Administration Windows Active Directory, LDAP, Virtualization, Network, Security 
- Cloud Service Management and Administration (VMware vSphere, vCloud Director)
- Improving operational procedures to increase efficiency and productivity based on ITIL frame-work.

Summary: Lead Virtualization Systems Engineer for CSG. Managed 100+ ESX/ESXi hosts and well over 1,500 virtual machines in a multi data center environment. 

Achievement Highlights/Job duties include:

- Stabilized a very fragile and misconfigured environment. Provided structure and implemented best practices. Dramatically reduced downtime and performance issues.
- Upgraded/Rebuilt ESX/ESXi hosts (from ESX 3.5/ESX 4.0.0) to ESXi 5.0 U1 with zero downtime for external and internal customers.
- Redesign of VMware Cluster environment. Lead on internal Cloud project.
- Improved Disaster Recovery procedures from days to hours
- Design & Implementation of VM mass-deployment system for VMware vSphere through Automation
- Trained storage and network teams in virtualization best practices – dramatically improving stability (iSCSI, SAN, NetApp)
- Windows Active Directory Administration, Group Policies, Windows Server Management, Lifecycle Management, DNS Management, Cisco Nexus Networking

Virtualization Lead/Sr. Windows Engineer

Summary: System Administration and support of a large and diverse IT infrastructure with offices around the globe. Involved in strategic enterprise IT initiatives as well as project related IT work. I was part of the Global Enterprise IT Support team managing a user population of ~30,000 and ~2,000 regional and enterprise servers. Virtualization Lead at CH2M HILL. I built their VMware & Hyper-V Infrastructure from the ground up. 

Achievement Highlights/Job duties include:

- Design, implementation, and support of VMware Virtualization infrastructure for the entire firm. Consolidated hundreds of physical servers into highly available virtual machines. Improved the deployment cycles for new servers from weeks to hours. Reduced expensive system downtime dramatically. Trained regional support staff to be able to provide localized VMware support. 
- Developed disaster recovery strategy and implementation including data replication to offsite data center. Helped internal departments to develop a valid DR strategy.
- Setup enterprise system monitoring with Microsoft SCOM 2007 R2. 
- Microsoft Windows Active Directory Administration, Windows 2008 R2 Domain. 
- Provided technical know-how and expertise for critical projects like Panama Canal Widening, London Olympics, and other high profile projects. Assisted in bidding estimates helping project managers to provide competitive bids and to be able to use world-class technology they were not familiar with.
- Involved in merger & acquisition projects related to information technology and system integration.
- Citrix System Administration and build-out of virtual Citrix farm (Citrix 6 and 6.5)

Senior Systems Engineer

System Administration and support of ~1,200 Microsoft Windows 2000/2003 servers in a large multi data center environment (Ca. Co., Ill., NY). Design and implementation of complex Windows/Intel/AMD solutions.

Argent Mortgage: Achievement Highlights/Job duties include:

- Responsible for security patch deployment solution (evaluation, testing, deployment, troubleshooting). Argent had a non-functional patch deployment policy and a very weak patch deployment solution. Using standard tools like Microsoft SMS I implemented a working patching solution for the company’s servers.
- Supporting approx. 1,200 Windows/Intel servers (HP/Compaq) including Windows 2000 Server and Windows Server 2003/R2. Administering Microsoft Cluster Systems.
- HP SIM Server setup and implementation for hardware monitoring  
- Troubleshooting File/Print/Active Directory related issues.
- Design, implementation, and administration VMware ESX Multi-Host, Multi Data Center farm. 
- Lead Virtualization efforts at Argent Mortgage

Systems Engineer III

System Administration of Microsoft Windows NT/2000/2003 servers. Support of 500 user Active Directory Domain. Tech Support for corporate websites. Virtualization with ESX 2.5 and Microsoft Virtual Server.

Achievement Highlights/Job duties include (but not limited to):

- Windows System Administration (NT/2000/2003). Administration of about 70 Windows servers in Windows 2000 Active Directory domain. Administration of IIS 4.0, 5.0, 6.0 on web servers. Administration of Exchange Server 2003 environment.
- Data Center Management / Monitoring Hardware and Software through HP SiteScope
- Responsible for security patch deployment (evaluation, testing, deployment, troubleshooting). 
- Hardware Management and Reporting through HP Systems Insight Manager
- Involved in corporate-wide Active Directory migration project to Windows 2003 and Exchange 2003.

Network Administrator III

- IT System Administration for local data center and software development Active Directory Domain. 
- Network management and Cisco Pix Firewall management
- Vendor Management, IT Lifecycle Management, Project Management

Distributed Computing Engineer II

Find out detailed information about Christoph Puetz, IT Manager in Highlands Ranch, CO

Christoph Puetz: IT Manager in Highlands Ranch, CO

Christoph Puetz

Thomson Reuters

CSG International

CH2M Hill

Argent Mortgage Company

Thomson Reuters (formerly Thomson Healthcare)

Thomson Reuters (formerly Thomson Financial)

German Commercial College

Vocational Commercial College I