Casey Selby

Casey Selby

Systems Analyst

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Summary

Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues; ask probing questions and researching, analyzing and rectifying problems; assessing, remotely installing software, diagnosing problems, and providing preventative solutions for users; create help desk documentation with step by step instructions on problem resolving techniques; worked with end users and providing Tier 1 and Tier 2 support

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