Michael Anderson

Michael Anderson

Customer Service & Warehouse Operations
Location: Los Angeles CA
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Michael Anderson 2540 13th Avenue Los Angeles,California 90018 (C)323-271-2780 (H)323-735-0152 andersonmichael21@gmail.com Experience: Lowe's Companies, Inc. San Francisco, CA. 05/11-Present Receiving Specialist Responsible for for the overall operation of the Receiving Department, ensuring merchandise is delivery ready and available to the customer when the customer desires. Responsible and accountable for shipping and receiving of merchandise to and from the Distribution Center, other stores, and outside vendors following prescribed procedures. Ensures the Receiving Department prepares merchandise to be delivery ready and available to the driver when the driver arrives for pick-up. Communicate and coordinate with sales department personnel concerning warehouse merchandise. Follow through on defective merchandise, ensuring merchandise is properly credited, returned to warehouse/vendor, or marked down. Manage the receiving paperwork and computer records to ensure accurate data is timely on all receiving record keeping. Ensure accurate receipt of merchandise and adherence to the operating process. Divide and separate all incoming shipments for Lowe's retail locations, shipping, and home deliveries. Manage the receiving paperwork and computer records to ensure accurate data is timely on all receiving record keeping. Ensures forklift, baler, compactor, and pallet jacks are kept in proper working order. Other job-related activities as requested. Barney’s New York Las Vegas, NV. 02/2008-08/2009 Loss Prevention Lead Managed the training, detection, investigation and successful resolution of all internal high dollar and sensitive investigations within assigned store. Responsible for analyzing store transaction data for the enterprise utilizing systems and resources to identify patterns, trends, and exceptions in Point Of Sale (POS) data. Interfaced with various internal groups and division personnel to provide potential internal and external fraud issues and shrink opportunities. Provided support and documentation to district loss prevention staff and/or shrink managers on all fraud and shrink inventory investigations/cases. Processed online updates to block accounts, credit card charge backs. Perform file maintenance online. Educated and motivated store associates to achieve shrink, workers compensation and general liability goals. Ensured follow-ups on required inventories and audits in order to control costs and shrinkage. Assist as needed in activities related to the implementation, maintenance, support design, and feedback of the enterprise. Tower Records, Inc. Los Angeles, CA. 08/2003 - 01/2007 District Loss Prevention Supervisor Provided supervisor responsibility for the assigned stores consistent with the short and long term interests of the company, its team members, and customers. Administered theft program for the store. Develop and implemented store awareness programs/inventory control. Maintain team relationships with corporate business partners. Monitored stores compliance with company policies and procedures. Directed workflow and supervise Loss Prevention Officers. Train and develop new store Loss Prevention Officers, and monitor the development of new Loss Prevention Officers. Conducted audits/reviewed price changes, SKU changes, merchandise. Managed transfers, checks, credit card charge backs, cash handling, receiving process and other shortage control procedures. Reviewed reports on inventory control and register transactions. Educated store staff on ORC techniques, trends and preventative measures. Responsible for shrink, liability and store expenses. Performed safety and fire inspections to monitor store's compliance with company policies and procedures. Maintained excellent communication with corporate office and Regional Manager via conference calls, district meetings, one on one’s, voicemail, corporate visits, etc. Assisted in the recruit, hire, and scheduling of other Loss Prevention Officers and store personnel. Home Quarters, Inc. Memphis, TN. 01/1999 - 08/2003 District Loss Control Supervisor Scheduled and Training of new Loss Prevention Officers. Ensured that Store Managers/Store Loss Prevention Officers enforce all company Loss Prevention policies. Educated district/ store staff on ORC techniques, trends and preventative measures. Followed all procedures, policies, and shrink awareness programs are thoroughly understood and implemented by managers. Executed district policies specific to inventory control, paperwork flow, over/short logs, charge backs, markdowns, timeliness of reporting, receipt of goods, merchandise transfers, receiving process and all related inventory matters. Made sure all store managers managed the required annual physical inventories by scheduling and overseeing the inventory process in the district. Developed, implemented, and managed an effective store safety program to be in compliance with OSHA regulations and corporate policy, including accident reports and workers' compensation claims to insure proper handling and timely reporting. Demonstrated understanding of law enforcement and adhered to establish shoplift and ORC investigation guidelines. Ensured compliance with all audit policies by accounting for merchandise sales through accurate recording of customer transactions and perpetual counts. Worked with store management team to ensure consistent communications, training and development of team members. Recommend the promotion or termination of management personnel. Kept management updated on all internal/external investigations. Skills: Wicklander-Zulawski Certified; AS-400; Sensormatic; Pelco; Exception Based Reporting; Intellex; Digital Camera Systems; Vendor/Customer Relations; STS; Vicon Net /CCTV Management; MicroSoft Office Suite.Multi-Unit experience.

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