Fashion

Lifestyle

Music

Outdoor

Skate

Snow

Streetwear

Surf

Health & Fitness

Organized and fast-learning, flexible with diverse managerial experience.  I am seeking a position that highlights my strengths, such as, my ability to navigate complex situations and/or multi-task, while calmly making clear and concise decisions.   Possessing strong interpersonal, as well as computer skills, background in customer service/support and accustomed to managing difficult client needs and situations.  Highly successful at juggling multiple priorities while maintaining attention to detail and delivering superb service with a smile.

MHET Rental Assistance Program - Assistant Administrator
- Work directly with Mobile Home Park Owners and residents as a third party management company, kept program updated on a daily basis and processed all applications from request to approval
Performed administrative tasks including: lead call receptionist, database entry, meeting preparation, supply inventory,  filing, event planning for miscellaneous events, and guest account verification 
Worked independently with minimal supervision to accomplish a variety of assigned tasks
Resolved service-related problems in a timely manner

Administrative Assistant

Greeted and welcomed all hotel guests with a smile
Promoted the hotel's brand loyalty scheme through excellent customer service and efficiently accommodating guest needs
Reviewed account information and charges with guests during check-out
Resolved service-related problems in a timely manner
Verified that personal and payment information on guest accounts

Front Desk Agent

Administrative tasks including filing, account payables, phones, schedule repairs and inventory supplies, staff and client scheduling
Medication management
Client documentation and discharge planning 
Hiring and training of new staff 
Maintain household duties and delegate as needed
Organize transportation to sessions and airport service

House Manager

Processed telephone and walk-in reservations, Resolved service-related problems in a timely manner, Recruited and trained new members of the guest service team
Solicited feedback through questionnaires to evaluate levels of guest satisfaction
Updated team members about changes in hotel products, services, pricing and policies
Generated daily reports for GM on: Hotel statistics, employee performance, facility operations, guest complaints, housekeeping and maintenance issues

Front Office Supervisor

Find out detailed information about Emma Phillips,  in Irvine, CA

Emma Phillips: in Irvine, CA

Emma Phillips

Talley and Associates

Comfort Inn

Prive Swiss

Quality Inn and Suites

Castleton State College