Results-oriented IT Manager. Experience and skills highlights include: •Over 10 years of experience in Information Technology that includes experience in healthcare and retail outfits. •MBA with a concentration in Networks and Communications Management. •Experience managing a full-service IT Service Desk that provides technical assistance and guidance to a staff body of over 400 employees and volunteers. •Excellent customer service, strategic planning and end-user support experience. •Completely bilingual in Spanish and English.