Tech

Systems Engineer

Working as a consultant to a broad range of companies. Helping with IT needs.

•	Responsible for end-user computing support and assurance of continuous operational availability of infrastructure and application systems in the US/CAN region
•	Daily support of operations, end-user systems, printers, phone systems, mobile devices and other H/W and S/W
•	Manage relations with 3rd party vendors, collect business needs & transform them into projects
•	Work for continuous internal customer satisfaction, assure compliance with organizational IT policies
•	Lotus Notes to MS Outlook migration; completed primary region and assisted in numerous other regions
•	Facilitated opening of new office in Salt Lake City, Utah; assisted with many projects outside of IT
•	Migrated US/CAN facilities to AT&T AVPN/MPLS solution to harmonize ISPs and improve network security
•	Facilitated a SharePoint Proof-of-Concept project for Global Marketing team
•	Facilitated a Microsoft Azure Proof-of-Concept project to investigate rapid office deployment for remote locations
•	Facilitated a Proof of Concept project for remote Field Technicians and outside sales representatives; investigated off-line availability and synchronization of documentation and tools
•	Implemented Microsoft OneDrive for Business; moved customer’s local files to OneDrive to facilitate collaboration and access to files across multiple platforms

Regional IT Manager

•	Promoted to Team Lead position within 10 months of employment
•	Managed up to 9 locations and 10 field techs and backup support for an additional 14 locations and 7 field techs
•	Division head count of 2,100 employees; team resolved an average of 500 support tickets per month
•	2012-13 in support of corporate consolidation and $1 billion cost reduction, augmented current role to include additional day to day responsibilities; averaged over 100 support tickets per month in addition to normal duties
•	Coordinated corporate acquisition project as Technology Project Manager
- acquisition of a company of over 500 employees located in 5 countries
- multi-national acquisition, required schedule flexibility and cultural sensitivity
- responsible for all assimilation activities related to end user services
- responsible for implementing asset control processes and documentation
- developed material and conducted training sessions to acclimate new employees to CSC systems
•	Conducted monthly one-on-one meetings and yearly appraisal activities
•	Conduct on-going audits of the Asset Management database and Active Directory
•	Excelled as POC for most escalated and VIP support tickets as selected by division CIO
•	Liaison between EUS and cross divisional parties to resolve support tickets, emergency outages and projects
•	Contributed to the development and implementation of a corporate Preservation Order policy for the purpose of safe guarding systems involved in possible or ongoing corporate legal matters
•	Submitted budget and project recommendations
•	Technology oversight for office opening, relocation and closure projects
•	Developed and disseminated written and verbal communications to team and division population
•	Full Disk Encryption subject matter expert in disk failures and data recovery
•	Participated in corporate Windows 7 & Windows 8 deployment investigation and image development

Team Lead - End User Services

Facilities Duties – Responsible for the maintenance of the physical plant and property; Managed relationships with service contract vendors; Negotiated new bids/contracts with existing and potential vendors; Managed receptionist and individuals tasked to mail room responsibilities.
IT Duties – Maintain IT and communication systems; research/recommend/implement improvements to existing systems; coordinate training; develop a long-term IT plan; implement methods to serve conference-wide IT needs
•	Migrated Microsoft based LAN from NT to 2000 to 2003 and workstations from Win 98 to 2000 to XP
•	Migrated from Exchange Server 5.5 to 2000 to 2003
•	Implemented SQL Server 2000, Systems Management Server, Windows Share Point Services
•	Migrated CRM and financial packages from IBM AS400 system to a MS based package
•	Implemented firewall/VPN solution to support 28 remote users

Leader - Information Technology & Facilites

Find out detailed information about Derek Matsche, Systems Engineer in Burlington, WI

Derek Matsche: Systems Engineer in Burlington, WI

Derek Matsche

CCB Technology

Normet Americas

CSC

North American Baptist Conference

Trinity International University