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Remake Warranty Coordinator

Core Professional Strengths

 
•	Excellent multi-tasker

•	Unrivaled ability to learn and evolve

•	Works well in teams or groups

•	Effective problem solver 

•	Strong attention to detail

•	Outstanding time management skills

•	Exceptional written & oral communication

•	Handle inquiries from sales representatives and customers regarding warranty procedures and policies

•	Receive and resolve customer/sales inquiries by phone, fax, mail and email in a timely manner

•	Assist customers in reviewing options, providing information and general direction to resolve 
issues

•	Research and retrieve supporting paperwork on situations that occur

•	Evaluate jewelry for repairs/remakes

•	Expedite repairs/remakes when necessary

•	Enter orders and compile estimates for services

•	Provide weekly report for management regarding remake statistics


Accomplishments

•	Single handedly reduced average daily backlog by 57% from fiscal year 2013-14 to fiscal year 2014-15, despite increase in number of orders by 1.5%

•	Part of analysis/process improvement team which successfully reduced number of factory error remakes by 4% from fiscal year 13-14 to fiscal year 14-15

•	Single handedly reduced number of annual remake entry errors by 26% from fiscal year 2013-14 to fiscal year 2014-15

•      Handle inquiries from sales representatives and customers regarding warranty procedures and policies

•	Receive and resolve customer/sales inquiries by phone, fax, mail and email in a timely manner

•	Assist customers in reviewing options, providing information and general direction to resolve issues

•	Research and retrieve supporting paperwork on situations that occur

•	Evaluate jewelry for repairs

•	Expedite repairs when necessary

•	Enter orders and compile estimates for services

Repair Warranty Coordinator

Find out detailed information about Ryan Lemery, Remake Warranty Coordinator in West Greenwich, RI

Ryan Lemery: Remake Warranty Coordinator in West Greenwich, RI

Ryan Lemery

Herff Jones

Herff Jones

Rhode Island College