Landon Russell


o Initiate daily customer interaction and resolution to client dissatisfaction o Oversee situations requiring health and well-being of animal guests including any emergencies which arise o Human resource manager to staff of 20 employees o Calculate bi-weekly payroll ensuring accuracy and timely completion o Prepare weekly schedule for 20 employees while implementing appropriate employee to guest ratios and minimizing payroll o Verify accuracy of all daily financial transactions o Maintain entire operational inventory of resort o Coordinate directly with corporate headquarters ensuring all policies are implemented and followed by staff o Develop and initiate grassroots marketing programs for resort