Bachelor of Science in Business Administration

Bike

Lifestyle

Moto & Powersports

Outdoor

Skate

Snow

Surf

Health & Fitness

Reading

Hiking

Exercising

Animals

Watching football

And going to the beach.

Attending action sports events

Customer Service Operations Support Specialist

I am a graduate from the University of Arizona with a Bachelor of Science in Business Administration with majors in Business Management and Marketing.  Currently working at Z57 Internet Solutions as the Customer Service Operations Support Specialist in San Diego, CA.

•	Internet Data Exchange (IDX) Product Specialist 
•	Effectively manage the growth, improvement and trouble shooting of IDX product
•	Decreased IDX paperwork backlog by 200 clients, 125%, in 5 months
•	Excelled in meticulous analysis of IDX backlog strategies tested and executed
•	Efficiently train and educate new and existing customer service and sales employees on IDX product and marketing production process (over 150 total trained)
•	Maintain website compliance and up to date records with over 150 real estate boards 

•	Facilitate domain purchases, renewals, transfers, and modifications to completion
•	Troubleshoot domain problems
•	Effectively communicate the domain transfer and modification process to clients
•	Collaborate with various departments to ensure quality and timely service

•	Effectively manage quality assurance of customer service team’s work and performance to ensure quality of service
•	Meticulously complete graphic design upgrades and edits to website utilizing adobe tools and basic html coding
•	Improve functioning of products by running quality tests to locate bugs
•	Assist developers in fixing bugs by providing extremely detailed descriptions and examples of product issues 
•	Better the customer experience by running tests to ensure issues are resolved once bug fixes are live


Software Systems Used: 
•	Microsoft Excel, Power Point, Outlook and Office
•	Netsuite Customer Resource Management System
•	OpenSRS
•	Adobe Acrobat and Photoshop
•	Unfuddled Quality Assurance System

Internet Marketing Consultant
•	Business to business sales of social media and mobile marketing solutions
•	Prospecting and lead generation with strong success of cold call conversion
•	Conducted over 150 cold calls daily to generate qualified leads and extend sales pipeline
•	Effectively and powerfully presented daily online product presentations

Internet Marketing Consultant

•	Administered billing up to fifteen jobs at one time
•	Developed bids for million dollar jobs using Intuit QuickBooks
•	Analyzed blueprints to determine materials needed
•	Coordinated work plans with multiple contractors

Book Keeper, Independent Contractor

Find out detailed information about Cassandra Downs, Customer Service Operations Support Specialist in Fallbrook, CA

Cassandra Downs: Customer Service Operations Support Specialist in Fallbrook, CA

Cassandra Downs

Z57 Internet Solutions

Z57 Internet Solutions

Rancho Santa Fe Plumbing

University of Arizona