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Technical Services Director/Systems Analyst/Linux Administrator

.  I think the skills and experience I have gained over the last 15 years in the Information Technology field, are a perfect fit for your companies needs.  I can offer a nice blend of network troubleshooting, customer service, technical support, server administration, and database administration, and managerial skill to your thriving enterprise.

Technical Services Director: Oversee total operations of tech support dept. for wireless networking equipment.  Manage a call queue of over 300 + calls a day. Organize & distribute email & live chat request. Create documentation for all company SOPs, canned responses, and call scripts. Design & administer internal documentation site. Serve as top tier escalation for all technical and customer service requests. Responsible for the hiring & training of all tech support agents. Create & update schedules for 45+ employees. 

Systems Analyst: Effectively resolving any networking related issues, Network Printers, Application related issues. Monitoring installation & troubleshooting: Operating Systems (XP, Win7, Window Server 2008 and 2012). Installation of Active Directory Users and computers, user ID creation, modification and deletion. Designing and implementing Group Policy. Troubleshooting with DNS and DHCP. Installation of Antivirus and Troubleshooting with Virus issues. Troubleshooting with Software and Hardware. Provided web master services maintaining all web site content, design and web server software.  Design and implement backup/restore & fail over strategies to minimize server down time. Creating server monitoring plans using system logs design, implement, & administer open source incident tracking system & live chat software interactive with the company’s website. Design & creation of PHP Web Apps for job performance reporting, and creation of BASH Shell scripts for simplification of repetitive daily tasks. 


Linux Admin: Installation and configuration of Cent-OS/ Ubuntu Linux servers. MySQL Database Administration through CLI & phpMyAdmin. VSFTP server creation and administration. Samba Server configuration with Samba Clients. Monitoring & troubleshooting with performance related issues. User 
Management & Administration. File system management. Job scheduling and automating process using CRON. Installation of patches and packages. Configuring and managing network interfaces. Creation & modification of system scripts using BASH Shell & Python. Package installation, update & management.

Assisting users with a variety hardware/software issues. Set up wireless/wired networks and troubleshooting connectivity issues. To provide end-user support with a variety of applications, including Web based email, Outlook, IE, Mozilla Firefox, virus and malware software. Recommend, design and implement various hardware and software upgrades. Install and troubleshoot various types of printers.

PC Repair Consultant

Provide after-hours help Desk support. Create & assign tickets to proper department. To oversee Operations in the Global Network Operations Center. Assist NT/ Netware engineers with hardware and software upgrades, Monitoring Novell, NT, Windows 2000, UNIX servers, and network devices worldwide using HP Open view and Insight manager. Performing regular server maintenance. Troubleshooting IP/IPX connectivity. Monitor, create & manipulate backups/restores. Printer installation/troubleshooting, Installation of wireless routers & troubleshooting connectivity issues.

Network Analyst - Technical Lead

Find out detailed information about Michael Stover, Technical Services Director/Systems Analyst/Linux Administrator in Ontario, CA

Michael Stover: Technical Services Director/Systems Analyst/Linux Administrator in Ontario, CA

Michael Stover

Amped Wireless

Mike's Computer Service

20th Century Fox

California State Polytechnic University

Computer Education Institute