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Professional Services Quality Manager

Accomplished business professional with a demonstrated record of enhancing profitability, customer service, and daily operations through effective people management, supply chain, logistics, vendor management, continuous improvement/Kaizen, and key improvement programs

Proven ability to work with key business stakeholders and partners in assessing processes, identifying areas for improvement, and implementing powerful solutions based on business needs while leveraging Lean Six Sigma and Kaizen methodologies

Motivated professional with a focus on effective resource utilization, controlling costs, lowering contract requirements, and enhancing productivity

Effective cross-functional leader who consistently exceeds expectations through motivation, example-based management, and an efficient communication process

Providing the professional services organization with the tools and guidance necessary to deliver a world-class customer experience via high levels of client satisfaction which have been key to VCE’s success 

?	Analyzed current strategies no longer suitable for the professional services organization while establishing a vision for the future of professional services, implementing the change and setting up of new systems / processes for support
?	Ensures business processes align with current Professional Services ISO 9001 Quality Management System Certification
?	Designs and implements corrective/preventive action programs to ensure continuous improvement/Kaizen of Professional Services delivery quality 
?	Evaluates business processes and makes appropriate redesign recommendations with a focus on global process consistency and customer satisfaction
?	Defines, implements, and maintains an effective internal audit program coupled with management review processes
?	Establishes best-practices, processes, and procedures to ensure that quality and the customer experience of professional services engagements is maintained to the highest industry standards
?	Develops customer satisfaction metrics and provides recommendations to align business processes to new metrics

Find out detailed information about Shamsullah Baiani, Professional Services Quality Manager in Wylie, TX

Shamsullah Baiani: Professional Services Quality Manager in Wylie, TX

Shamsullah Baiani

VCE

University of Texas at Dallas (UTD)

University of Texas at Dallas (UTD)