Creative and dynamic professional with twelve years of experience in the Banking, Retail and Telecommunications industries. Ability to resolve customer concerns and issues over the phone or face to face in both spanish and English. Known to earn customer’s trust and able to diffuse tense situations that may arise. Proven team player that will share knowledge, ideas and collaborates unselfishly. Experience working in a high volume and high stress environment. Accountable, dependable with sound judgment and initiative to address and resolve clients needs. Computer literacy in Microsoft Office (Word, Excel, PowerPoint) and Internet. Fully bilingual English and Spanish.