Lifestyle

• Maintain and cultivate strong, positive working relationships with internal and external clients to ensure brand loyalty and satisfaction and to truly be the voice of the customer and ensure a world class experience.
• Review sales contracts to monitor and enforce appropriate program deadlines.
• Monitor events onsite to ensure accurate execution.
• Solicit affiliate business and promote the utilization of on-site facilities.
• Coordinate for clients including but not limited to site inspections, pre-planning, arrival experience,
transportation, guest rooms logistics, amenities, meeting space specifications, food and beverage requirements,
spa services, decor, production and audio-visual requirement, etc.
• Produce and distribute group resumes and event orders for clients and hotel departments.
• Collaborate with third parties and vendors to order and receive services and materials.
• Manage revenue and profitability associated with each group and ensure accurate billing.
• Adapt and find solutions to the unexpected that inevitably arise during events.

Meeting & Event Manager

• Provided communication from client to hotel team and ensured guest satisfaction and team preparedness with rooms, food and beverage, function space, outlets and finance.
• Contributed to the selling strategy of the hotel by foreseeing upsell potential in food and beverage as well as room revenue in order to meet and exceed financial goals.
• Responded to guest inquiries and special requests and resolved issues and concerns in a timely, friendly and efficient manner.
• Developed accurate forecast for group room nights as well as banquet revenue.
• Assisted the client to work within group's budget without compromising profitability of hotel.
• Ensured a high level of patience, tact and diplomacy while dealing with internal and external customers.
• Ensured Hilton Brand standards were met throughout planning and event execution and maintained a strong
portfolio while building relationships with new and existing clients and guests.

Event Manager

• Assisted Event Services Managers and provided support to clients in a professional courteous manner.
• Supported managers with various tasks and initiated programs from client specifications sheet.
• Coordinated efforts to work with contracts and coordinated service affiliate’s business.
• Scheduled business travel for designated team and ensured complete and accurate payroll checks and reports.
• Maintained a flexible schedule to support our management team and the business needs of the hotel.
• Ensured a high level of patience, tact and diplomacy while dealing with internal and external customers.
• Worked independently with excellent communication skills to motivate and coordinate my designated team.

Administrative Assistant

•	Deliver a customized, memorable and unique experience to resort guest.
•	Responsible for personalizing the service and improving guest loyalty with consistent focus on improvement.
•	Oversee resolution of guest concerns and facilitate the delivery of quality, clean and safe facility and services.
•	Provide outstanding leadership, effective communication, strong interpersonal and guest service skills.
•	Actively act as lobby ambassador to ensure all guests have a flawless experience upon arrival and departure.
•	Create and own “Long Stay Guest” program including amenity schedule that works with length of stay.
•	Implement technology programs to enhance and coordinate a unique guest experience.
•	Monitor and maintain all guest profiles to ensure guest preferences are met and amenities are set correctly.
•	Review daily arrivals, VIP’s, group needs and coordinate departments to ensure seamless customer service.
•	Place pre-arrival calls to VIP and loyalty program guests and continue to build relationships.

Guest Experience Manager

•	Planned and coordinated group accommodation and banquets to ensure complete customer satisfaction.
•	Responsible for selling and maintaining event only contracts with clients.
•	Worked with accounting department to ensure methods of payments prior to group arrivals.
•	Maintained communications with Reservations Manager, Meeting Planner and Sales Manager to ensure seamless customer confirmations are met and lines of communication are maintained with clients.
•	Maximized hotel revenues with opportunities to sell/upsell rooms and other miscellaneous items.
•	Coordinated with other team members to meet client’s requirements.
•	Developed and implemented action plans pertaining to product, service and revenue improvements.
•	Acted as liaison between meeting planner and hotel operations.
•	Reviewed booking recap to ensure all totals of revenue match, otherwise, verify and adjust accordingly.
•	Assisted client to work within group’s budget without compromising profitability of hotel.

Conference Services Manager

•	Managed the cleanliness of the lodge in its entirety.
•	Developed and maintain cleaning and service standards effective for the entire lodge.
•	Assisted in the preparation and execution of events.
•	Responsible for setting, serving, cleaning, and clearing in food and beverage outlets.
•	Managed bar operations and welcomed guests and assist with the check in process.
•	Assisted in maintaining a safe hunting environment with a unique hospitality experience.

In House Specialist

•	Registered incoming guests and assisted in guest requests and hotel reports. 
•	Processed guest information and accounts and managed financial transactions between hotel and customer.
•	Provided information of Auburn University and the surrounding area with an unparalleled service experience.

Guest Services Agent

•	Assisted the sales team, conference team, and catering team and developed BEO’s.
•	Supported new events and assembled lists of potential new clients and managed previous client profiles.

Sales and Conference Intern

•	Assisted in food service throughout the various restaurants in the hotel and supported all aspects of stewarding.
•	Provided concierge services to hotel guests and worked within housekeeping as needed for daily support.
•	Received and prepared room service for hotel guests.

Summer Intern

•	Assisted in the daily operations of the restaurant, café, and concierge lounge.
•	Engaged with guest in multiple food and beverage outlets.
•	Accounted daily cash flow from the restaurant, café, and concierge with the accounting department.
•	Learned about behaviors and demands of the business traveler.

Food and Beverage Intern

•	Prepared banquet areas for events and ensured proper table presentation.
•	Read, understood, and executed BEO’s and implemented food and beverage service for banquet events.
•	Provided an unparalleled service experience.

Banquet Server

Find out detailed information about Erin Schramm,  in Laguna Beach, CA

Erin Schramm: in Laguna Beach, CA

Erin Schramm

Monarch Beach Resort

Hilton Irvine/Orange County Airport

Hilton Anaheim

Island Hotel Newport Beach

Capella Hotel Group- The Hotel at Auburn University

Cheyenne Ridge Signature Lodge

Capella Hotel Group- The Hotel at Auburn University

Capella Hotel Group - The Hotel at Auburn University

Four Seasons Baltimore

The Birmingham Marriott

Capella Hotel Group - The Hotel at Auburn University

Auburn University