Erin Schramm

Erin Schramm

Guest Experience Manager
Currently: Guest Experience Manager at Island Hotel Newport Beach
Location: Newport Beach CA
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Summary

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• Deliver a customized, memorable and unique experience to resort guest. • Responsible for personalizing the service and improving guest loyalty with consistent focus on improvement. • Oversee resolution of guest concerns and facilitate the delivery of quality, clean and safe facility and services. • Provide outstanding leadership, effective communication, strong interpersonal and guest service skills. • Actively act as lobby ambassador to ensure all guests have a flawless experience upon arrival and departure. • Create and own “Long Stay Guest” program including amenity schedule that works with length of stay. • Implement technology programs to enhance and coordinate a unique guest experience. • Monitor and maintain all guest profiles to ensure guest preferences are met and amenities are set correctly. • Review daily arrivals, VIP’s, group needs and coordinate departments to ensure seamless customer service. • Place pre-arrival calls to VIP and loyalty program guests and continue to build relationships.

Work Experience

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Interests & Groups

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INTERESTS
  • I enjoy crafting
  • especially sewing
  • scrapbooking
  • and painting. I love volunteering and helping people.
SPORTS
  • I enjoy running and completing half marathons. I enjoy playing tennis and dancing as well.
GROUPS
  • no groups

Education History

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