Fishing

Outdoor

General Manager

Successful manager with experience in all facets of business. Specific areas of interest include data analysis, revenue management, business development and human resources. I will have a Master's in Business Administration in April 2016. This education paired with years of experience and a hard working attitude have helped to make me someone an employer can rely upon to accomplish lofty goals and to help create a successful, pleasant work environment.

Started as Guest Services Agent and moved up the ladder to General Manager.  As General Manager;
-Directly and efficiently oversee 20+ employees throughout all departments including; revenue management, human resources, account management, accounts receivable/payable, vendor relations, project management, food and beverage, and maintenance.  
-Directly involved in all aspects of operations to ensure excellent results.
-Lead sales efforts increasing revenue by over 22% in three years.
-Reduce payroll costs by significantly decreasing employee turnover by focusing on employee development and satisfaction.
-Provide consultative support to owners for operational and sales decisions for additional company properties

•	Developed and cultivate vendor relationships with many different industries, top clients included: Canadian Dept. of National Defense, US Army National Guard, Praxair, Association of Builders and Contractors, Exxon Mobile, Omnova Solutions, as well as hundreds of other companies and organizations both small and large
•	Consistently met or exceeded sales goals by creating a good mix of small and large sales throughout each month
•	Created marketing materials for promotions and product offerings to specifically target different industries and business models
•	Established partnerships with unions and associations to improve company diversity

Account Manager

-Bartended, provided table service, and helped plan receptions, parties and events
-Provide excellent customer service to uphold extremely high standards of the establishment
-Very fast paced environment that required strong attention to detail and the ability to work well under pressure

Server/Bartender

-Created new relationships with local businesses to develop incentives for increased commerce in the Grand Rapids area
-Responsible for providing all guests with amazing service to maintain AAA 4 Star rating
-Worked with any guest in need of information or accommodation while staying or visiting the hotel
-Accountable for ensuring all VIP guests are completely taken care of from check in to check out

Concierge

-Provided workers with raw materials for manufacturing by properly managing inventory to ensure excellent control and as little waste as possible.  
-Tripled productivity and exceeded all deadlines through time management and inventory control measures

Production Support Specialist

Find out detailed information about Mitch Spence, General Manager in Grand Rapids, MI

Mitch Spence: General Manager in Grand Rapids, MI

Mitch Spence

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