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Tech

Health & Fitness

Responsible for maintenance and repair of Dell and Lenovo Desktops and Laptops systems.
· Replacement of LCD’s, Hard Drives, motherboards, heat sinks, base frames, etc.
· Managed call activities and performed associated administrative tasks.
· Provided customer training on assigned products in accordance with current field procedures
· 100% Customer satisfaction rating via Dell Surveys.

Field Service Engineer

· Provided end user technical support via phone, email.
· Manage, configure Active Directory services.
· Migrated 600+ computer from XP to Windows 7
· Protect network assets
· Coordinated with systems partners to finalize designs and confirm requirements.
· Assisted Setup of new network in Operation Enduring Freedom Afghanistan.
· Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
· Created/Managed 1000+ user accounts/computer in Active Directory
· Diagnosed and troubleshooted Windows processing problems and applied solutions to Increase company efficiency.
· Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
· Implemented company policies, technical procedures and standards for preserving the integrity and security of data,
reports and access.
· Plan and support IT&T strategic plan.
· Consistently met deadlines and requirements for all production work orders.
· Recommended network security standards to management.
· Educated end users on PII and Phishing Awareness
Trained junior members of IT team regarding network security and troubleshooting of data circuits.
· Managed firewall, network monitoring and server monitoring both on- and off-site.
· Office Equipment Operation/Maintenance.
· Resolved Hardware, Network and Software related issues in a timely manner.
· Opened cases/tickets and recorded data and critical information using Remedy Database.
· Set up Secure/non-secure Video Teleconferencing System (Polycom 8000)
· Maintained local phone connectivity and hookups.
· Public/Media Relations
· Physical Access Control Procedures
· Handling of Classified Information and Materials Security

Technical Support Specialist

Find out detailed information about Andrew Atuatasi,  in Westminster, CA

Andrew Atuatasi:  in Westminster, CA

Andrew Atuatasi: in Westminster, CA

Andrew Atuatasi

F2Onsite

US Army Criminal Investigation Division

Western Governors University