Lifestyle

?	More than 20 years of successful experience in the fields of Customer Service and Sales Support.
?	11 years of experience in high volume customer support call centers, 3 of those as a supervisor.
?	Proven track record in providing strong customer relations including: problem-solving, trouble-shooting, warranty, in-game play, technical support, general release info and planning/implementing proactive procedures and systems to better service customer needs.
?	Consistently performed duties above and beyond those detailed in job description, such as writing cover articles for dining/entertainment magazine for Long Beach Press-Telegram.
?	Highly proficient in Microsoft programs such as MS Word, MS Excel, MS Publisher, MS Outlook & MS Works.  
?	Familiar with Reflections, Quickbase and SAP order entry & management software.
?	Accustomed to working in a deadline-driven environment.
?	Excelled in positions that involved customer support and inside sales, providing superior service to clients both large and small.


?	Worked with Group Purchasing Organizations and Integrated Delivery Networks to ensure that proper discount pricing was applied for their clients when they place orders. 
?	Implemented and managed discounted pricing for individual pricing contracts negotiated between Karl Storz and their customers.
?	Investigated price discrepancies on customer orders and applied appropriate credits (if viable) or submitted proof of proper pricing on our part (if not).
?	Acted as liaison between the Pricing Department and the Customer Support Department.
?	Uploaded discounted repair pricing for customers that established service agreements for their Karl Storz products.
?	Managed a wide variety of customer accounts nationwide.
?	Processed and managed orders from customers via telephone, e-mail & fax.
?	Worked with expeditors to facilitate quicker production & delivery of vendor orders upon request or when due date was surpassed.
?	Acted as liaison between outside sales personnel & newly established clients for orders.
?	As a Senior Account Coordinator, was tasked with learning a variety of specialized processes such as Pricing Coordinator, New Account Creation and Expediting in order to fill in for those positions whenever needed.

Healthcare Systems Contract Administrator/Senior Account Coordinator

Find out detailed information about Ryan Riley,  in Long Beach, CA

Ryan Riley: in Long Beach, CA

Ryan Riley

Karl Storz Endoscopy

Long Beach City College