? More than 20 years of successful experience in the fields of Customer Service and Sales Support. ? 11 years of experience in high volume customer support call centers, 3 of those as a supervisor. ? Proven track record in providing strong customer relations including: problem-solving, trouble-shooting, warranty, in-game play, technical support, general release info and planning/implementing proactive procedures and systems to better service customer needs. ? Consistently performed duties above and beyond those detailed in job description, such as writing cover articles for dining/entertainment magazine for Long Beach Press-Telegram. ? Highly proficient in Microsoft programs such as MS Word, MS Excel, MS Publisher, MS Outlook & MS Works. ? Familiar with Reflections, Quickbase and SAP order entry & management software. ? Accustomed to working in a deadline-driven environment. ? Excelled in positions that involved customer support and inside sales, providing superior service to clients both large and small.