A leader in customer-service management and administration with 15 year of experience in a fast-pace e-commerce environment. Highly skilled at delivering world-class support with an emphasis on customer-service principles, processes, and teamwork. A strong and effective communicator well-versed in all forms of communication including verbal, written, public-speaking and on-line collaborations. A system administrator proficient with implementing and managing platforms for ticketing, knowledge base, website, live chat and telephone. Passionate about helping others understand and utilize new technology.