Tech

Photography

Foosball

Fantasy basketball

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SCRUM MASTER ? BUSINESS INFRASTRUCTURE SOLUTION ARCHITECT 
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I have spent my career developing my skills as a polished communicator with a penchant for leading businesses to superior growth through a myriad of solution-oriented, vertical alignment and horizontal integration scrum strategies. 

My strengths include my collaborative leadership and practical application approach to conflict resolution - I believe in supplying a balanced mix of analytical, management, coaching and technical skills to deliver exceptional results through well thought out, yet simple to follow solution roadmaps. 

Highly-proficient in a broad scope of applications combined with well-entrenched understanding of systems and functions, requirements gathering, and analysis, I am adept at balancing priorities and combining focused vision with day-to-day policies to provide critical support to key performance benchmarks.

I am actively seeking opportunities to support leading organizations in a role where I can contribute positively to organizational objectives and financial success.

SPECIALTIES

•	Process Improvement 
•	Quality Control
•	Strategic Roadmapping
•	Process Analysis
•	Collaborative Execution
•	Solutions Development
•	Technical Consultancy
•	Strategic Roadmapping
•	Marketing
•	Product Development Support
•	Goal Prioritization
•	Impact Assessment & Risk Management
•	Conflict & Crisis Management 


? LET'S CONNECT

I am always interested in connecting with like-minded professionals and am actively pursing opportunities to apply my skills, experiences and knowledge in a challenging role within the Video Game Development and/or Marketing Advertising industries. Feel free to contact me.

•	Helped drive best practice use of agile methodology as a core to the development life cycle.
•	Organized and facilitated sprint planning, daily stand-up meetings, sprint and release planning, and other agile development related activities.
•	Tracked team velocity, health, and sprint/release progress.
•	Maintained agile process documentation and agile tools.
•	Ensured Development Teams practiced core agile principles of collaboration, prioritization, team accountability, and visibility.
•	Assisted Product Teams with making appropriate commitments through story selection and task definition.
•	Participated proactively in developing and maintaining team standards, tools, and best practices.
•	Created/Maintained relevant metrics to show management how Development Teams were progressing.
•	Worked to remove any impediments that were preventing forward movement on projects.

Scrum Master

•	Assisted in the design and implementation of an online shopping cart system.    
•	Responsible for updating information on dentists' accounts and dental laboratories.
•	Created accounts for prospective clients.
•	Served as communication liaison between departments, providing information on patients' cases.
•	Updated patient images for review by production departments.
•	Researched all prospective clients, confirming their information.
•	Provided communication and customer service using electronic means (email, custom in house software, etc.).

eCsr (Electronic Customer Service Rep)

•	Communicated with doctors regarding customer concerns on technical issues of dental appliances.
•	Provided customer service and updated departments regarding patient appliances.
•	Coordinated and performed a range of department support activities; served as a liaison between other divisions/departments.
•	Provided administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes.
•	Communicated with customers, colleagues, dental technicians, and mangers in a prompt and articulate manner.
•	Complied with customer service policies and procedures in order to meet call center operational standards.
•	Processed orders and prepared correspondence.
•	Assisted customers in problem solving, planning, development and execution of stated goals and objectives.
•	Maintained professional relationships with schedulers, technical advisors, and managers.
•	Established positive working relationships with internal and external customers by helping the customer feel valued, appreciated and involved in discussions and decisions.
•	Took personal responsibility for customer service challenges, correcting them quickly and in a positive manner.

Customer Service Representative

Find out detailed information about Andrew Min,  in Irvine, CA

Andrew Min: in Irvine, CA

Andrew Min

Glidewell Laboratories

Glidewell Laboratories

Glidewell Laboratories

University of Phoenix