Creative Agencies

Manager

Title Officer, Production Manager, Safety Manager, HR Administer

Perform call evaluations and monitor calls for quality assurance. Manage and maintain phone system, hold times and phone coverage. Setup and troubleshoot phones and phone system. Setup and troubleshoot computers, network and security.
Handle major incidents that cannot be resolved by agents. Handle major incidents that cannot be resolved by agents. Resolve and investigate complaints. Train all new and existing employees on all systems, customer service techniques, product knowledge, new projects and company expectations all while emphasizing excellence, presentation skills, decision making, coaching, supervision, quality management, time management all while fostering teamwork.  
Advanced knowledge of the student loan industry allows me to supervise and support 80+ employees in a call center environment.  Manage and ensure employees have appropriate training, coverage and knowledge to comply with industry and company guidelines. 
Maintain and administer agent performance, metrics and schedules. Isolate and identify areas of improvement. Administer disciplinary actions.  Administer performance appraisals. Assist and work with other team leads to ensure there is a team work environment and production run efficiently.
Work with management on customer service initiatives and incentives. Work with employees inside and outside of my dept with support, boost morale, address concerns, provide additional training, time management, and ensure that the employee has necessary tools to get their jobs done correctly and efficiently.

Authority to make title underwriting decisions. Abstracting of closing documents and interpreted real estate documents. Directed involved parties on what action to take based on issues identified and coordinating that action. Complex problem solving.  Production management for a high-volume title unit.
Wrote and proofed preliminary title reports; Searching and examining, typing of prelims and/or commitments, typing of policies.
Resolve title issues; make sure title is clear and approved for close on sale and refinance transactions. Resolved or determined what general index items are to be included in evidence of title. Abstracting and recording real estate documents with the County Recorder. Determining policy costs to escrow.
Production management for a high volume title unit including high volume email correspondence, data management and inbound/outbound calls. Awarded “Superior Customer Service,” which enabled my ability to provide exceptional account management. Maintain and build client relationships to acquire additional business.
Prepare and/or review Grant Deeds, Quitclaim Deeds, Deeds of Trust, Subordination Agreements and Reconveyances.
National Title; authority to make title underwriting decisions in multiple states. Review, abstract and approve closing documents to ensure the transaction is in accordance to the local county and/or state law and statute. Record said documents in said county, state. Provide detailed instructions on how to close escrow and title in various states.

Title Officer

Find out detailed information about Daniel Sierra, Manager in Costa Mesa, CA

Daniel Sierra: Manager in Costa Mesa, CA

Daniel Sierra

Student Loan Direct Processing

Lawyers Title Company

El Modena HS