Elysse Bass

Elysse Bass

Customer Service with Inside and Outside Sales
Currently: Customer Service and Inside and Outside Sales at GEM
Location: Yorba Linda CA
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Elysse Bass Mobile: (714) 926-5972 basselysse@gmail.com OBJECTIVE: My goal is to promote to a Management Position. My fundamental principals, for my goal, are for the purposes of, strengthening and developing my skills expertise to increase my productivity and problem solving. My purposes, though, are not for personal advantages and superiority. My purposes, for my goal, are to use my training and knowledge to help my coworkers strengthen and develop their skills expertise to increase their productivity and problem solving, so that, the entire company increases production, profit, and opportunities. ______________________________________________________________ EDUCATION/TRAINING: M.A., Speech Communication, California State University Los Angeles, 2012 Phi Kappa Phi Honor and Golden Key International Honor Society Inductee Accepted Paper to National Communication Conference 2008 and 2009 Cultural Proficiency/Diversity Training with The Cultural Proficiency Institute, 2012 B.A., Speech Communication, California State University Long Beach, 2002 ______________________________________________________________ SERVICE HISTORY: 05/15-Present: Green Energy Marketing Develop and build client relationships to advise and influence client’s purchases of goods and services by establishing immediate trust and confidence with upbeat and courteous customer service orientated Client Centered Listening/Communicating; Overcome objections from clients effectively by problem solving with calm, patient, sensitive, detailed and persistent Client Centered Listening/Communicating; Close professionally; Balance answering high-volume in-bound calls and making high-volume out-bound calls with department’s team and manager’s needs to maintain a high-volume workload within a fast-paced environment; Maintain database by entering, verifying, and backing up data; Operate telephone equipment, automatic dialing systems, and other telecommunications technologies ______________________________________________________________ 08/12-04/15: Substitute Teacher: Yorba Linda/Placentia Unified School District Guided diverse Student populations with Individual Student Centered Listening/Communication Problem Solving, for negotiating small and large group organizational dynamics, to maintain an ideal learning environment, centered on individual relationship management. ______________________________________________________________ 10/13-1/14: Easton Bell Sports: Riddell Office Specialist Interfaced with Sales, Production, Marketing, Transportation, and Art Departments, for managing Client Relationships over the telephone, with Conversational Tools, such as Communication Privacy Cost/Reward Management; Maintained Sales showroom; Worked with SAP and LOTUS. ______________________________________________________________ 04/13-10/13: City of Orange Community Services Administrative Specialist Processed, Community program registrations, with face to face and telephone Relationship Management Tools, including Anxiety and Uncertainty Reduction, while involving frequent contact with Administrative Personnel, for, Individual Centered Relationship Community Entrance Management; Worked with CLASS. ______________________________________________________________ 01/13-03/13: Nature’s Best Service Center Fielded high-volume telephone Client Relationships, with Conversational Tools, such as Accommodation and Adaption, while coordinating with Sales, Purchasing, Marketing and Transportation, for Client inquiries, solutions, and orders placement ; worked with TOLAS and ALTURA ACD. ______________________________________________________________ 10/12-12/12: American Suzuki Motor Corporation Client Service Specialist Recovered, Maintained, and Progressed Dissonant Client Relationships with Relationship Management Tools, such as Interaction Adaption Theory, because I began Scripted for rapidly solved problems for management. REFERENCES AVAILABLE UPON REQUEST

Work Experience

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Interests & Groups

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INTERESTS
  • 1. Reading--especially Personal Development 2. Travelling 3. Museums 5. Open Lectures at Universities 7. Health and Fitness 8. Family 9. Friends 10. Current Events
SPORTS
  • 1. Skiing 2. Surfing 3. Going to the Gym 4. Volleyball 5. Skateboarding
GROUPS
  • 1. Phi Kappa Phi Honor Society 2. Golden Key International Honor Society Inductee 3. National Communication Association 4. Make A Wish Public Speaking Volunteer 5. READ/OC Volunteer 6. Sierra Club Volunteer 7. Surfrider Foundation Volunteer

Education History

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