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Empowerment Manager -  Back Office/eMail/Chat Representative

As a highly skilled Customer Care / Dealer Services Manager with an outstanding background in successful product strategies, I am seeking to align myself with a progressive organization that is positioned for growth and opportunity.  I have managed a team and have experience with a large retailer of fashion eyewear, clothing and sports apparel. I am very tenacious, results driven and determined to find an organization where I can meet and exceed my career goals.  I have extensive expertise supporting a territory of dealers and on the consumer market as well. Here are a few highlights I would like to share with you:•	Clear understanding of the challenges of a call center•	Success in Sales and Account Management •	Success in exceeding goals and qualifying business needs •	Keen ability to enter into environments that may be difficult with strong ability to work through difficult decisions •	Excellent relationship management skills and ability to work with all levels of the organization•	Excellent presentation skills, extremely detail oriented with excellent verbal and writing skills•	Proven ability to successfully analyze and capture what the client is needing•	Keen sense of building business rapport with Senior leadership and excellent team building skillsThank you in advance for your time and consideration.  I would appreciate the opportunity to meet with you and look forward to hearing from you soon.

Responsibilities: Assist Customer Care representatives with dealer service and consumer issues resolution for all Oakley products and services. Support representatives with system errors within SAP and Hybris (Oakley’s online ordering system) which also includes eMail and Chat function support for all. 	
•	Asist all representatives with system inquiries, consumer, and B2B dealer issues 
•	Manage all escalated calls to support and  assist dealers and consumers at a management level
•	Complete daily email correspondence with consumers and dealers to assist with any and all questions or concerns
•	Support live chat functions assisting consumers with any questions or issues they experience with Oakley.com

Find out detailed information about Curen Devlin, Empowerment Manager -  Back Office/eMail/Chat Representative in Mission Viejo, CA

Curen Devlin: Empowerment Manager - Back Office/eMail/Chat Representative in Mission Viejo, CA

Curen Devlin

Oakley

Arizona State University