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Project Coordinator II

Highly driven system and project expert with 10+ years experience driving successful business operations within the Wells Fargo team.  Focused, intuitive, and persistent leader with a hunger for knowledge and desire to succeed in every undertaking.
-	Reputable business systems Project Coordinator, with experience in new system development including customization, rollout, implementation, and staff training. 
-	Collaborated seamlessly with staff from entry level to senior management. Excellent interpersonal and communication skills. Extremely detail-oriented and excels in multi-task management. 


Project Coordinator II, Servicing Project Management Office (2013 – Present)

Oversee archiving and compliance process for 14 project management offices within the servicing umbrella.  Create documentation and provide training in support corporate project methodology. Conduct audits and analyze project documentation to ensure necessary process is complete. 

—	Subject Matter Expert (SME) for archiving processes for the entire servicing department. Trained internal staff on best practices.  Chosen as a trainer / resource for other project management offices throughout the company. 
—	Serve as the system expert for implementation of Clarity project management system.  Attended external system training and assisted in training Wells Fargo staff; acted as a key resource for follow-up. 
—	Administrator for the department’s project documentation repository. Managed retention of key documents which improved usability of SharePoint space for Project Managers.  
—	Maintained and enhanced servicing project community website as the primary process knowledgebase for the organization.  Provided support and resolution for client reported issues in a timely manner.
—	Published weekly department newsletter, providing training opportunities and educational resources for 1000+ Business System Consultants and Project Managers.
—	Mentored and trained project management and business teams.  
—	Streamlined the archival process by eliminating redundant steps; created and documented a standardized archival process for all Project Managers.  Followed-up regularly with PMs to ensure all documentation stored on SharePoint site for archival. 
—	Monitored and reported on key performance indicators which increased management visibility and drove process compliance.

Project Coordinator, Finance Project Management Office (2011 – 2013)

Key member of CORE System project management team; developed and maintained compliance dashboards, coordinated testing processes, and wrote and maintained project documentation. Partnered with Project Managers to lead projects, ensuring delivery on schedule and under budget. 
—	Led and participated in project calls with SME’s and multidisciplinary teams to track project schedule and results.  Wrote detailed documentation and routed to managers and teams in a timely manner.
—	Improved communication and streamlined reporting process by creating two new CORE project dashboards to record key metrics and process results.
—	Conducted needs assessments, met with SME’s, created business requirements definition and functional system design documentation, updated project management websites, and tracked budgets for multiple key projects.
—	Performed project risk analysis to determine appropriate level of process rigor and oversight required for implementation.

Project Coordinator I

Executive Specialist - Office of the President, Home Mortgage (2009 – 2011)

Provided Customer relations for President and Executive team on behalf of Wells Fargo.  Personally resolved a wide variety of issues for customers directly engaged with executives, including requests for loan modifications, credit reporting disputes, tax and escrow issues as well as general concerns.  
—	Managed 25 or more active cases concurrently, collaborating with senior management and subject matter experts throughout the company to ensure optimal resolution.
—	Promoted to “Time Sensitive Team” to resolve critical issues under tight deadlines.
—	Recognized for ability to stay calm under pressure, de-escalate heated situations, and use solid judgment and business acumen to meet the customer needs. 
—	Selected as Team Trainer / Mentor for new hires on this elite team.
—	Awarded “Best Customer Comments” (2010) for receiving copious customer praises.

Executive Specialist

Loan Servicing Specialist III, Real Estate Tax Services (2007 – 2009)
Operations Processor II & III, Real Estate Tax Services (2004 – 2007)

Managed and processed critical information regarding escrow taxes relating to real estate.  Worked directly with assessors and tax authorities, processed wire payments, researched tax issues, handled delinquencies, and balanced outsource regarding tax bills. 
—	Promoted to Interim Work Director to manage team members, set goals, and drive results in absence of Director.
—	Selected as “Voice of the Team” representative served as liaison between team members and senior leadership.  Shared ideas for staff retention, positive team morale, and company improvement.
—	Served as Lead System Tester for testing new enhancements on the Tax Cycle System.
—	Chosen for “State Team Leader” role, to lead team of four and oversee all tax issues / processes within assigned states.  Consistently exceeded team goals for on-time payment compliance year-over-year.

Loan Servicing Specialist III/Operations Processor II & III

Find out detailed information about Jeremy Norton, Project Coordinator II in West Des Moines, IA

Jeremy Norton: Project Coordinator II in West Des Moines, IA

Jeremy Norton

Wells Fargo Home Mortgage

Wells Fargo Home Mortgage

Wells Fargo Home Mortgage

Wells Fargo Real Estate Tax Services

University of Iowa