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Bi-lingual German & English Customer Service / Help Desk Specialist

A dedicated bi-lingual professional with 5+ years experience in managerial positions. Detail-oriented and hardworking with outstanding skills in managing, event production and marketing. Hands-on experience in concept development, marketing and sales, customer service, and operations – a valuable asset with multicultural business experience and a keen eye towards success.

• Provide detailed product information and services support to customers in German and English via phone and email
• Maintain financial accounts, assist and resolve customer complaints, manage orders, answer account questions, administer billing, and process cancellations
• Translate documents from English to German and vice-versa

• Managed the inner workings of the Pro Shop – answered phone calls, booked tee times, checked in golfers, coordinated the tee sheet
• Provided extremely high quality customer service to all patrons of the club
• Responsible for outfitting and merchandising the Pro Shop and managing the shop’s inventory
• Oversaw the daily cash management of the store and provided reports to management

Golf Pro Shop Specialist

• Assisted the Manager with planning, directing, managing supervising and evaluating all golf course programs, activities, and staff
• Responsible for the management of the course staff – sought, interviewed, and hired new employees, conducted performance reviews, imposed disciplinary actions, built teams, and coached each individual
• Forged relationships with clients/members, vendors, and contractors to establish long-term business partnerships and ensure proper fulfillment of tasks and responsibilities
• Acted as the primary point of contact for all special events taking place on the golf course grounds
• Developed, organized, planned, and executed all special events scheduled to take place at the course – tournaments, leagues, and clinics
• Maintained the course’s budget and cash flow via internal financial databases and provided routine reports to management on the status of accounts

Asst Golf Course Manager / Head Supervisor

• Organized and planned successful golf tournaments and local events with partnering courses
• Coordinated event space to provide support and services to advertising sponsors of events

Event Coordinator

• Provided administrative and operational support for local functions; planned and coordinated team travel
• Coordinated communications between Public Relations, broadcasters, sponsors and press and the individual representatives of the team

Administrativ Assistant

• Assisted members, participants, guests, and sponsors by providing customer service
• Coordinated special events, evaluated various tournaments, and provided reports to Management

Event Manager

• Conceived, developed, organized, and executed corporate BMW events
• Managed the travel of internal employees as well as the productivity of different staff artists

Assistant Team Marketing and Brand Appearance

Find out detailed information about Nicolas Weber, Bi-lingual German & English Customer Service / Help Desk Specialist in Windermere, FL

Nicolas Weber: Bi-lingual German & English Customer Service / Help Desk Specialist in Windermere, FL

Nicolas Weber

Jeunesse Global

Celebration Golf Club, Integrity Golf Company

GolfRange GbmH

TGM Event and Sportmarketing

T.E.A.M. Marketing UEFA Champions League FC Bayern Munich

Aldiana Club Spain

BMW AG

University of Bayreuth