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Senior Operations Manager, Multi-task advisor who has excelled in B2B marketing and operations experience in a 24X7 work environments and managing all stages of budget and resources, forecasting, itinerary and travel coordination, end-to end marketing and sales process, marketing automation, key performance indicators, sales and marketing planning, incentive and commission, CRM analysis and lead, membership management, purchase order, sponsorship execution, segmentation, sales initiative with cross-marketing, business control, partner management, campaign strategy, enablement and project management.

•	Executed to drive an SSL agenda that provides concise and accurate status of the business and provides information for quick decision making with continued focus on CRM data accuracy
•	Supported IGF sales team to meet and exceed IGF Korea full year budget on KPIs
•	Implemented the new SMS organization structure, coverage model and initiative programs
•	Drove organizational efficiency to optimize functional supports and act as a trusted business advisor
•	Fostered excellent teamwork between IGF WW and IGF AP teams for operation transformation 
•	Simplified the business through Elimination, Simplification, Standardization and Automation (ESSA)
•	Delivered higher value insight through business analytics using IBM framework and CRM
•	Maintained and demonstrated accurate compliance on Business Control and Quality postures
•	Managed and submitted all of C-level travel and office supplier reimbursements accurately
•	Responsible for sales target, compensation and segmentation
•	Responsible for Cooperate CRM, Sales enablement, HR system(HRIW),expense and purchase order

Sr. Sales Operations Manager

•	Comprehensively communicated M&C strategy & transformation plans to foster understanding, adoption and support for their rationale and benefits
•	Facilitated eminence session based on full year plan and delivered Growth initiative, market trend, Client needs, and value proposition for preparing practical offering
•	Leveraged marketing & ledger data and respective insights to advice the business and M&C Leaders on resource allocation and results analysis by leveraging smarter marketing products and methods
•	Analyzed marketing performance and CRM measurement using the full range of IBM demand system and framework
•	Supported centennial program with WW/AP team to differentiate IBM, build and reinforce relationship, and shape future agendas of technology and business
•	Led M&C budget and resource and coordinated appropriate HCs to achieve the target
•	Managed and submitted all of C-level travel and office supplier reimbursements accurately
•	Simplified and streamlined the M&C planning process and end to end marketing systems
•	Maintained audit-readiness and Integrity and demonstrated accurate compliance
•	Responsible for Cooperate CRM, HR system(HRIW), expense and purchase order
•	Responsible for Marketing end-to-end automation process using the CRM and Unica

Marketing & Communications Operations Lead

•	Supported the deployment and execution of Response and Lead Management Team
•	Executed and coordinated Reason of Call offering and aligned online and off-line marketing activities
•	Contributed development & adoption of next phases of IBM Operating Model
•	Maintained and demonstrated accurate compliance on Business Control and Quality postures
•	Managed CRM operations to execute KPIs
•	Responsible for sales compensation and segmentation

Sales Operations Specialist

Find out detailed information about Jae Won Chang,  in Seattle, WA

Jae Won Chang: in Seattle, WA

Jae Won Chang

IBM

IBM

IBM

KyungHee University

University of Washington