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Collections Specialist

Support resolution centers in a collections capacity while displaying a high level of customer service. Responsible for providing high quality service to associates and clients while assisting clients in resolving issues preventing payment. Contact clients in regards to outstanding fees, address questions regarding invoices and statements, and ensure issues are addressed and disputes are resolved satisfactorily. Maintain ownership of account portfolio and works with collection team to reduce delinquencies. 

Daily tasks include: 
* Contact clients and collect outstanding fees while maintaining a good rapport. 
* Answer questions and resolve client issues as well as disputes related to billing, cash application and fees. 
* Reconcile complex billing and payment issues
* Consistently follow up on accounts including, but not limited to promise to pays, write-offs and disputes to collect outstanding receivables.

Responsibilities included collections; I was responsible for all collections on a portfolio containing retail and commercial pre-judgment and post judgment cases (2000-3000). My daily tasks included; heavy phone work (250 + calls per day), intense skip tracing and asset location, working and maintaining individual work list, preparation of all legal documents when enforcing judgments, setting up and maintaining payment plans, following up on sheriff’s service and escrow demands, training and supervision of the collection floor.

Collection Specialist

Find out detailed information about Sandra Oliff, Collections Specialist in Anaheim, CA

Sandra Oliff: Collections Specialist in Anaheim, CA

Sandra Oliff: Collections Specialist in Anaheim, CA

Sandra Oliff

JAMS, Inc.

Law Office of Seals & Tenenbaum

The Art Institute of California-Orange County