Kenneth Ivory


KENNETH IVORY Inglewood, CA • (310) 502-3191 • [email protected] CUSTOMER SERVICE REPRESENTATIVE Accomplished, award-winning customer service professional with proven track record of success in streamlining fulfillment, resolving customer issues promptly and accurately with knowledge and experience within the apparel industry. Areas of expertise include: • Customer Relations • EDI Processing • Allocation / Pick Tickets • Sales Support • Account Administration • Special Handling Processing • Problem Resolution / Troubleshooting • Team Collaboration EXPERIENCE PVH - WARNACO, Irwindale, CA 1998-2015 Sr. Customer Service Representative – Warnaco Swimwear Group Processed EDI (Electronic Data Interchange) for seven major and mass market accounts totaling approximately $20M in yearly sales volume. • Processed and maintained initial bulks and immediate re-orders. Bulks orders: entered initial customer orders used by production to buy product; corrected any errors and communicated back to sales and production Re-orders: entered bulks to pick up requested units; transmitted via EDI/e-mail to process for shipping • Ran allocation and created pick tickets with daily customer load of three to five accounts. • Efficiently processed and corrected EDI transmission errors within 24 hours of receipt. • Handled one-time receipt of confirmations, price tickets and labels for accounts requiring special handling. • Resolved customer issues promptly and accurately on a daily basis. Conscientiously researched account information, product availability, pricing and product selection • Assisted and communicated with sales representatives by informing them of any shipping issues/problems and served as buffer between sales, buyer, and production to ensure on-time product delivery. • Served as backup Customer Service Representative for off-price accounts and allocation of product. • Received special recognition award for “Outstanding Customer Service”. • Received company “All Star” award for raising scorecard from Kohl’s Department Store from an F grade to a B grade within year and a half. CALIFORNIA FASHION INDUSTRIES (DBA Carol Little), Los Angeles, CA 1991-1998 Customer Service Representative Handled order processing of major department store accounts. • Communicated daily with Sales Reps and Buyers pertaining to order confirmations, revisions, unconfirmed bulks and allocations. • Created and managed pick tickets through invoicing. • Issued return authorizations. • Processed phone orders and ensured timely delivery. PROFESSIONAL DEVELOPMENT General education courses. (Los Angeles City College) TECHNICAL MS Suite: Word, Excel, PowerPoint, Access; SAP; AS 400