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Operations Manager

Responsible for entire business operations for two locations employing over 20 individuals.
Liaison between ownership and artist roster. Work with both sides to resolve issues and improve shop performance.
Management of shop artist schedules and provide assistance to all visiting guest artists.
Coordination of all extracurricular activities at the shop, such as art shows, staff parties, etc. 
Resolving client concerns via phone, email, Yelp, Facebook, Instagram, and in person in a positive proactive manner, ensuring overall satisfaction. 
Hiring and training staff of shop assistants. Releasing assistants from position when performance fell below expectations.
Maintaining shop supply inventory and placing orders as needed. Researching various suppliers to ensure best prices were paid and expenses remained below set budget when possible. 
Organizing and selecting posts for social media and researching effective hashtags/posting times.
Maintaining website - adding new artists and creating individual pages within website.
Sending all merchandise purchased online, maintaining spreadsheet of merchandise sales and inventory.
Graphic design as needed for marketing initiatives, specifically pamphlets, advertisements, business cards etc.

Accounted for 56+ adults and children to and from various mountain destinations in the Catskills and Vermont.
Created training guide for future employees outlining expectations and full day schedule start to finish.
Addressed guest concerns and complaints with fairness and ensured overall satisfaction.
Maintained utmost professionalism and cool headedness throughout bus malfunctions and adverse weather conditions.
Communicated to guests useful mountain information including all departure information to ensure a smooth return trip to NYC

Trip Leader

Addressed customer issues with fairness, and strived to resolve problems in a way that was beneficial to both client and business.
Communicated with vendors regarding product malfunctions, sent products for repair when required.
Created repair log spreadsheet to ensure information was organized and trackable for customer. 
Processed online and phone orders.
Communicated with various delivery services (USPS, UPS, FedEX) concerning potential lost or misplaced orders and worked to ensure product would be delivered in a timely manner.

Client Service Associate

Selected women's soft goods collection for several winter seasons after attending trade shows, keeping in mind what area customer needs are as well as company budget price points.
Assisted customers in outerwear selections based on product technical specifications.
Guided and educated customers as to which snowboard/gear/outerwear may be best for them according to skill level, riding preference and type of conditions they'd be encountering. 
Addressed product issues with vendors to ensure customer's product was repaired or replaced in a timely fashion.
Processed returns and exchanges and communicated with companies to monitor item status.
Maintained inventory and loss prevention.
Advised customers of local and regional ski resort locations, conditions and what ability levels are best at which resort.

Buyer/Customer Service Assistant

Find out detailed information about Peggy ONeill, Operations Manager in Brooklyn, NY

Peggy ONeill: Operations Manager in Brooklyn, NY

Peggy ONeill

Three Kings NY Corp

OvRride

Unimax Tattoo Supply

Schuss Ski and Bike

Mohawk Valley Community College