Bike

Dive

Fashion

Lifestyle

Music

Outdoor

Skate

Snow

Streetwear

Health & Fitness

Singing

Writing

Driving

Climbing

Reading

Photography

Motorcycles

Autocross

Whiskey

Working on cars

Director of Customer Service

Currently looking for opportunities within the action lifestyle professional community. Opportunities in which I have the chance to grow and interact with likeminded individuals. A setting utilizing my passion for the outdoors and customer interaction, where I can use my personal and professional experience, leadership skills, and creativity. I am creative and extremely adaptable to varying circumstances and love trying new things!


• Lead cross functional teams to improve consumer experience and consumer experience awareness
• Develop and implement company-wide systems of proactive communication
• Act as key point of contact for insight on consumer experience
• Create scalable processes that improve technician efficiency
• Increase customer satisfaction by increasing touch-points with the company
• Lead a team devoted to issue identification, and saw problems through to their solution
• Act as key point of contact for production technicians and sales associates for customer requests
• Develop product improvements and developments based on direct consumer feedback
• Implement service recovery strategies to create long-lasting relationships with consumers
• Utilize Zendesk, Microsoft Office, and G-Suite to gather data, communicate with consumers, create models, and present ideas

• Act as key point of contact for consumer experience
• Utilize active listening to improve consumer interaction with service department
• Communicate between multiple company levels to achieve common goal
• Quickly understand new information given by both customer and technician
• Gathered consumer information via personal interaction, and through internet databases

Assistant Service Manager

• Communicate amongst multiple levels of company
• Develop relationships with stores in multiple states
• Learned and utilized my extensive product knowledge to help consumers come to sound decisions
• Merchandized stores on Michigan Avenue, in Downtown Chicago, and at Oak Brook Center

Sales Consultant

• Keep detailed records
• Maintained a consumer-centric enviroment
• Utilized databases to gather customer information using various resources
• Write business-focused emails to doctors and patients

Optical Technician

• Utilized active listening to bring more customer needs to light during the sale
• Developed extensive product knowledge 
• Analyzed KPIs for myself, and other team members
• Highest sales numbers as a part-time associate, driving $54,000 in store revenue, netting 45% of all sales from 2011-2012
• Ensured marketing and advertising was ready for new product launches
• Raised awareness of new trends shaping customer opinions

Sales Associate

Find out detailed information about Brandt Bechard, Director of Customer Service in Pasadena, CA

Brandt Bechard: Director of Customer Service in Pasadena, CA

Brandt Bechard

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