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Director of Operations

Business professional excited to bring talented people and well run operations together to optimize company revenue and income performance while staying true to the ethos of the brand.

Specialties: Talent Acquisition, Business Strategy, Human Resources, Operations Management, Organizational Development, Project Management, Construction Management, Intellectual Property, Acquisition Transition Management, Executive Presentations, Company Communications

Have had the pleasure of being a part of the ExOfficio brand from near its inception to the present; from a privately held wholesaler through its expansion into company owned brick-and-mortar, consumer catalogs and Ecommerce, through two Acquisitions and three Mergers, two HQ relocations, three ERP transitions and several top-level executive leadership changes.  

In my spare time I like to run (5k's through marathons), hike, fly fish, road trip, sketch and journal.  I love most all sports, especially close competitive matches - the closer to a tie, extra innings, or needing to go into Over Time, the better.  

Direct HQ operating procedures and policies = Maintaining and improving culture and company operations
Human Resources Representative = Recruiting and maintaining new talent from non-managers through VP level, improving performance, coordinating with Divisional and Corporate HR departments
Direct Service departments; Wholesale and Direct to Consumer = Improving customer experiences
Coordinate with Legal dept. on Intellectual Property = Registering and defending brand trademarks
Directed renovations of company owned stores and partnership stores = Improving store financial performance, guest experience and expanding brand reach

Directed Relocation of HQ to newly acquired building; managed vacating existing building, coordinated all department teams, worked directy with Architect, Space Planners and all construction teams = Relocation with minimal impact to business operations and maintaining budgets
Managed Renovation of new HQ = Improved branding of HQ office and Show Room for better Guest and Staff experience
Established HQ operation, policies and procedures = Improved clarity and operational performance
Responsible for P&L performance of the ExOfficio Retail Stores and Ecommerce 2009 to 2013 = Brought all stores to profitability, improved EBIT contribution and top line sales during and post the economic downturn of 2008/2009
Retail Store Design and Implementation = updated and improved interiors of company owned stores for improved brand presence, financials and customer experience
Retail Operations = Managed new Denver and Bellevue Square stores from site selection through Opening. 
Managed Planner/Buyer 

Administrative Director

Managed Wholesale and Direct-to-Consumer Services Departments = improving Sales, Services and Operations
Managed Accounts Receivable staff person = improving cash flow
Transition Team Member during Acquisition of brand by K2 Inc in 2004
Led ERP Conversion Teams in 2001 to the Orvis Co. and 2004 to K2 Inc. during Acquisitions = maintaining operational performance
Relocation Team Member moving warehouse from Seattle to Reno, NV in 2005 = improving operational performance and services while lowering operational expenses
Managed Human Resources = Sourced new talent and maintained optimal team performance during significant growth and transitional periods

Dealer Services Manager

Managed Human Resources = attracting and maintaining talent and staff performance during significant growth period of the brand where ExOfficio branched from an exclusive Wholesaler to adding direct-to-consumer Retail Stores and Ecommerce sales channels. 
Transition Team Member post Orvis Company acquiring the ExOfficio brand in 2000 = retained staff during transition, consolidated operations and maintained operational performance 

Human Resources Manager

Tracked Daily Sales for Asset based lending purposes = improving Cash Flow
Maintained Warehouse operations = Customer Satisfaction and Operational Efficiency
Negotiated shipping contracts with carriers = Reducing Carrier Expense and increasing Customer Satisfaction
Human Resources Representative = Hiring and maintaining new talent 
Manufactured and shipped point of purchase displays to dealers = Controlling brand presence on retail sales floor

Operations Manager

Find out detailed information about Bill Swan, Director of Operations in Fall City, WA

Bill Swan: Director of Operations in Fall City, WA

Bill Swan

ExOfficio

ExOfficio

ExOfficio

ExOfficio

ExOfficio

Seattle University