Tech

Owner

Technical Qualifications and Experience 
•	The primary technical support contact for Brandman University Chancellor Dr. Gary Brahm.
•	A final technical support escalation point at Brandman University. 
•	Interfacing with hardware and software vendors and cabling contractors.
•	Extensive experience supporting MS Windows 95-10, MS Office 97-2013 and 365/2016, Acrobat 7-XI, McAfee and ESET Antivirus, Symantec Ghost, Acronis True Image, MS SCCM Client, various business, academic, statistical, and scientific applications.  
•	Extensive experience imaging, configuring, deploying, troubleshooting, and repairing Dell and Lenovo desktops and laptops, and initiating warranty repairs when necessary.
•	Extensive experience installing and supporting Juniper and 3Com Ethernet switches, Meraki wireless APs, UTP cabling, and resolving network connectivity issues.
•	Experience using Microsoft Active Directory Users and Computers to manage PCs, OUs, user accounts, passwords, and security and distribution groups.
•	Using RDP, TightVNC, TeamViewer, LogMeIn, and UNC paths for remote support.
•	Using 5 ITIL compliant ITSM systems – BMC, LANDesk, LiveTime, SCSM, and SysAid.
•	Supporting Nortel IP phones and using Nortel BCM Element Manager to manage the Brandman University IP phone system.
•	Supporting iPhone, Android, BlackBerry, and Palm Treo smartphones.
•	Updating floor plans in Acrobat to identify data jack, AP, MPOE, MDF and IDF locations.
•	Researching, developing, and writing equipment policies, SOPs, checklists, instructions, documentation, and knowledge base articles.
•	Supporting Windows Server NT 4.0 – 2008 R2, primarily as file and DHCP servers.

Customer Service and Other Qualifications	
•	Exceptionally strong customer service orientation and skills.
•	Experienced and adept at dealing with difficult or irate end-users and delicate situations.
•	Kind, patient, calm, responsive, amiable, positive attitude, and a good sense of humor.  
•	Trained 6 technicians emphasizing that customer service is always the #1 priority.
•	Dependable, resourceful, and need little supervision.  
•	Can focus on details without losing sight of the big picture.  
•	Able to prioritize and re-prioritize quickly.  
•	Recognize maintaining data security and confidentiality as critical functions. 
•	Enjoy sharing knowledge, and skills, and mentoring junior technicians. 
Certifications
•	HDI SCA (4/2012 – 77350SCAEXAM_WT)
•	CompTIA Network+ (12/2008 – COMP10013839)
•	CompTIA A+ (7/1998 – C0ADTT4853) 
•	Microsoft MCP – IPv4 Networking (6/1998)
•	Novell CNE NetWare 5 (1/2000 – EQV0060335)
•	Novell CNE IntraNetWare 4 (2/1999 – EQV0060334)
•	Novell CNE NetWare 3 (8/1996 – EQV0060333)
•	Novell CNA NetWare 3 (9/1995 – EXM0060750)

Notable Accomplishments	
•	Successfully convinced IT director at Peregrine Pharmaceuticals that Microsoft Forefront Endpoint provided inadequate protection.  Recommended ESET Endpoint Antivirus and Malwarebytes Enterprise, which were purchased and deployed as a result.
•	When interviewed at Peregrine Pharmaceuticals, was the only candidate to pass the competency assessment, which was to reassemble a dismantled laptop and resolve several intentionally introduced issues.  Also, found two problems not purposely created.
•	At Brandman University, vetted a number of enterprise class Ethernet switch brands and models to select the most appropriate for a 25 campus, university-wide upgrade.  Recommended Juniper EX4200 Series layer 3 switches and enumerated 14 features that qualified them as the best choice.  Successfully dissuaded the Director of IT from using NetGear switches.
•	Only known person to have gotten College Board CLEP testing software to run reliably on a wireless network.  The CLEP technical support staff was impressed as the only other University that had attempted this, abandoned the project because of the technical challenges.

Providing computer hardware, operating systems, software, peripheral, and network support services to individuals, home offices, and small offices.

Creating of computer images, updating software, imaging computers using SCCM & Acronis True Image
Configuring & setting up PCs
Using Active Directory Users & Computers to manage user accounts  & PCs, and reset passwords
Troubleshooting & repairing PC and printer hardware
Troubleshooting software problems & researching & implementing solutions
Researching & recommending hardware & software
Supporting Lenovo desktops and T series laptops
Extensive experience installing, configuring, troubleshooting, & repairing Windows 7 Enterprise
Supporting  Microsoft Office 2010 & 2013, ESET antivirus, Malwarebytes, Adobe Acrobat versions 7 through XI
Troubleshooting network issues. Running & terminating UTP cable
Interfacing with cabling contractors
Troubleshooting various VoIP telecom problems
Supporting end-user cell phones
Using MS SCSM & SysAid ITSMs to document, track, update, close assigned task
Documenting issue resolutions, creating instructions and checklists

Senior Desktop Support Analyst

Create & deploy computer images with Symantec Ghost
Set up & configure PCs
Use AD Users & Computers to manage accounts, passwords, & PCs
Troubleshoot & resolve, PC, printer, software, & network issues
Order & maintain inventory of equipment
Install, configure, troubleshoot, & repair Windows 95 - 7
Support MS Office 97- 2010
Configure Juniper & 3COM switches
Install network racks & equipment
Run UTP cable
Do wireless surveys using Fluke Survey Pro
Configure, install, & manage Meraki APs
Configure, troubleshoot & manage Nortel IP phone system
Configure and support iPhone, Android, & Blackberry smart phones
Usie LANDesk, LiveTime, BMC, ITSMs to document, track, & update, & close assigned tasks
Research, develop, & write equipment policies
Document issue resolutions, create instructions & checklists
Following up to determine level of customer satisfaction with services provided
Configure and support iPhone, Android, & Blackberry smart phones

Network and Telecommunications Administrator

Find out detailed information about Carl Gibson, Owner in Tustin, CA

Carl Gibson: Owner in Tustin, CA

Carl Gibson

Gibson MicroSystems

Peregrine Pharmaceuticals Inc.

Chapman and Brandman Universities