My name is Ana Pena. I bring with me 4 and 1/2 years of Customer Service experience. My most recent being my CSC position at Avery Products Corp. in Brea where I went above and beyond for consumers via chat or call in's with various difficult tasks. I've also worked as a CSR at Southern California Gas Company for more than 3 years now and have developed impeccable phone manners, and an ability to deal with agitated or distressed customers. I am accustomed to working on multiple projects simultaneously, and can offer new ideas to help your company grow and surpass all goals and objectives.