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An enthusiastic and internationally oriented professional with a strong interest in the e-commerce, sporting goods and extreme sports industries. I recently graduated from the University of Umeå, School of Business and Economics with a masters degree in Management.

Looking for full-time career opportunities. Location: Flexible.

Working remotely as a part- time customer service specialist. 

Customer relations: Having contact with customers via mail. Answering questions, selling products, handling billing issues.

The responsibilities as a copywriter included:

Researching and writing usable material for the web-store, creating product pages and writing product descriptions. 

E-commerce Copywriter

The responsibilities as an intern included: 

- Purchasing assistance: Conducted a product management project. Created a database for the store's incoming product sortiment to which relevant information concerning the products, i.e. product category, name, color, stock quantity, SKU, tech specs and descriptions, was documented, categorised and organised. 

- Copywriting: Researched and created usable material for the web-store in form of product descriptions. Created product pages.

- Translations: Cooperated with the Sales and Marketing department by creating translations for advertising and content.

Internship

Being responsible for the daily operations at the Finnish customer service department: 

- Translations: Cooperated with the Sales and Marketing department by creating translations for advertising and content.

- Copywriting: Researched and created usable material for the web-store in form of product descriptions.

- Customer relations: Had contact with customers on a daily basis via telephone and mail. Answered customers' questions, sold products, handled billing issues.

Finnish National Team; Team Gym, 2010-2013. Best results: EC- bronze 2012, multiple Finnish Champion.

Finnish national team: Artistic gymnastics, 2003-2009. Represented Finland in several World and European Championships, multiple Finnish, Nordic and Northern European Champion.

Professional Athlete

Find out detailed information about Fanni Helminen, Customer Relations in umea, AC

Fanni Helminen: Customer Relations in umea, AC

Fanni Helminen

Sportamore AB (Stockholm, Sweden)

EpicTV (Chamonix, France)

EpicTV (Chamonix, France)

Sportamore AB (Stockholm, Sweden)

Finnish Gymnastics Federation

Eidgenössische Technische Hochschule Zürich

Gefle University

Umeå University School of Business and Economics

University of Zurich