Successful Leader with a track record of producing exceptional results.  Successfully improved profitability by growing sales and reducing waste while improving overall customer loyalty.  Achieved such results by building a culture of continuous improvement/change management and leading engaged teams, focused on delivering quality products and exceptional customer experiences

Effectively managed all aspects of a double shift automotive reconditioning facility producing approximately 1,000 vehicles per month as well as a high volume service department to support sales growth and customer loyalty.  Led an engaged team of 8 direct report salaried managers and 120 hourly and commissioned employees.
•	Drove best in region quality results year over year, maintaining comebacks at 14% better than company targets.
•	Delivered exceptional customer service, scoring in top 10% of company for Customer Service Index in all locations within my group.
•	Championed improvements in business process improvements by utilizing Lean Six Sigma, 5S and Kaizen principles as well as focused daily management and enhanced collaboration with Sales Management and Purchasing teams resulting in waste elimination and year over year sales/revenue growth.   
•	Achieved engagement scores in top 10% of nation based on Gallup Survey by creating problem solving/action planning culture focused on

Operations Senior Manager

Provided strategic leadership and vision to grow the company from 4 to 10 stores within 12 months.  Responsible for all aspects of design, layout, procurement, staffing and training for the entire company.
•	Implemented a strong sales culture, focused on satisfying customer needs improving customer loyalty resulting in an increase to company revenue of 220%.
•	Created a standard operating platform for the company to help transform from a “mom and pop” style business into a professional retail organization resulting in consistent execution across the organization.
•	Successfully generated market research and analysis for future growth locations within Southern California.


Director of Retail Operations

Responsible for all aspects of managing a 40,000 square foot big box consumer electronics retail store.  Took over under-performing location.  Within 6 months, I transformed the sales culture, improved look and feel of the store and improved overall process execution resulting in my location moving from the bottom performing store in the region to the best performing store. Complete P&L accountability for entire operation.
•	Improved comparative sales from -12% trend to +22% by developing and maintaining a world class culture centered on fulfilling customer lifestyle needs.
•	Reinvigorated and engaged the employee base by creating an environment that fosters employee engagement and teamwork, allowing the employees to focus on self-development while delivering extraordinary customer service.
•	Improved overall customer satisfaction scores by over 15 percentage points, placing my store in the top 5% of the company by training associates to develop relationships with customers.


Store Director

Successfully grand opened two stores in the San Diego Market.  Led teams through challenging culture shift as company transformed from a product focus to a Customer Centric focus while achieving exceptional results.
•	Achieved Store of the Year for 2 consecutive years based on exceptional Key Performance Metrics such as Sales, ROI, Shrink.  
•	Created a world class shrink prevention culture focused on increasing revenue while reducing loss resulting in shrink at 0.12% to sales on a target of 0.30%.
•	Delivered customer loyalty survey results within the top 10% of the company by engaging and empowering employees to meet their customer’s needs and wants.
 


Store Manager

Responsible for the entire operation of an 115,000 square foot, $50 million + wholesale warehouse including, but not limited to budgeting, membership and sales growth, staffing, etc.  Overall P&L accountability for entire operation.
•	Reversed sales trend from -3.5% to +20.8%, resulting in a net profit improvement of $2.3 million.
•	Implemented programs to create a positive and successful work environment for 170+ associates resulting in improved morale and reduced turnover. 
•	Reduced shrink from a consistent .40% to sales by 40% to .24% to sales by engaging the associates to develop a strong asset protection culture.


General Manager

Find out detailed information about Doug Cicciarelli,  in Temecula, CA

Doug Cicciarelli: in Temecula, CA

Doug Cicciarelli

CarMax

HG Ventures

Circuit City

Best Buy

Sam's Club

California State University, Fullerton