Through my career, I have maintained the highest performance standards within a diverse range of management functions, which is clearly illustrated by my past successes. As the contract manager I managed 30 employees in overseeing operational objectives by contributing information to the client and recommendations to strategic plans. Preparing and completing actions plans while enforcing updated policies to ensure the quality in production while meeting customer-services standards. Identified trends to determine system improvements by implementing Lean Six Sigma to ensure the integrity of the U.S Passport. Completed various audits including ISO 9001 re-certification and the Department of State Internal Control to ensure quality standards.