Lifestyle

Health & Fitness

Yoga

Camping

Travel

Hiking

Outdoors

I am a passionate customer service, sales and marketing professional with 4+ years of experience internationally in countries like The Bahamas (where I was born and raised), Australia and the U.K.

I have built my career in customer service throughout a variety of roles in different industries such as retail management, corporate sales and non-profit project coordination. In all of these positions my success has been based on the heart that I have for people and my determination to uncover customer needs.This desire to fully understand what a client wants and develop strategies to meet those needs or manage client concerns while creating a healthy and profitable return for the company I am working for is always my highest priority. My commitment to putting customers first and providing value beyond simply selling products has resulted in me exceeding company goals and achieving high levels of success. In addition to being performance-driven and having a huge heart for people, I am a motivated self-starter who adapts to changing situations. I love to seize any opportunity to learn and better myself for the sake of the company and my personal growth. I thrive under pressure and am never afraid to go above and beyond what my job calls. I will bring this same ambition to future positions as I continue to build my career!



• Responsible for establishing sales objectives and overseeing of company financial and accounting procedures through the managing of inventory and merchandise purchasing.
• Tracked and monitored product movement and selling history to increase sales by 69% while minimizing profit loss.
•  Created web, social media and newsletter content; Used Photoshop to design branding elements, advertisements and marketing material. 
•  Facilitated promotional activities that grew brand’s customer loyalty program by 900% and social media audience by 1,100%.
•  Managed brand ambassador program, athlete sponsorship and community outreach.
•  Attended health related events and educated the public on wellness solutions in-store, over the phone and online.

Sales & Marketing Manager

• Supervised the retail floor and encouraged a positive environment for 5-10 sales associates through providing guidance and support in the meeting of daily and monthly sales goals. 
• Managed store opening/closing procedures and operated P.O.S.
• Took ownership of store sales strategy and inventory; received incoming product, managed consolidations and shipping activities, led manual restocks and oversaw product markdown and re-pricing.
• Trained new employees on selling, products, brand, values and ethics. 
• Led team responsible for visual merchandising; organized weekly merchandising sessions to feature new styles and strategically upsell slower moving items.

Key Leader

• Carried out research and data collection to evaluate the viability of ecotourism programs in The Bahamas on behalf of Sustainable Travel International.
• Liaised with tourism affiliates, local environmental organizations and members of the Ministry of Tourism to identify market threats, needs, opportunities and strengths. 
• Educated potential partners on STI’s ecotourism certification programs and carbon management policies by hosting informational meetings with key players in the industry.

Brand Ambassador

• Developed sales strategies for Lucayan Tropical Living Souvenir Project and established distribution partnerships with 4 local retailers. 
• Provided outstanding level of customer service to new and potential clients while maintaining relationships with current sellers to ensure sales longevity; addressed and solved customer issues; received feedback for product improvement. 
• Ran product presentations to prospective buyers.

Sales Manager

• Organized, planned and managed local campaigns in the Egham region through mobilizing our 50+ individual Greenpeace members in the area.
• Served as an organizational representative, liaison and bridge-builder between Greenpeace and the public.
• Prepared fundraising packets for donors and volunteer supported at Greenpeace Headquarters when needed.
• Led monthly training sessions on street campaigning for new members.

Project Coordinator

• Assisted store clerks in selling and merchandising. This involved interacting and educating customers about health and product selection.
• Managed store inventory and assisted store manager with product ordering, new product pricing and product placement.
• Handled register operations and ensured store cleanliness.

Sales Representative

• Planned and executed charity fundraising events that helped the Hospital raise over $100,000.
• Engaged in over the phone client service to Hospital fundraisers and provided general administrative support to the fundraising department.
• Managed volunteers during fundraising events, delegated work loads and provided support to event facilitators.

Marketing & Fundraising Intern

Find out detailed information about Melissa Brumfield,  in Mission Viejo, CA

Melissa Brumfield: in Mission Viejo, CA

Melissa Brumfield

Bahama Biologics Ltd.

lululemon athletica

Sustainable Travel International

Lucayan Tropical

Greenpeace International

General Nutrition Center

Children's Hospital Los Angeles

University of London, Royal Holloway

University of Southern California