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Sales Specialist

I am a Sales Specialist for Irvine Company Apartment Communities, a premier real estate company with a commitment to land, legacy and life. In this role I establish rapport with customers developing trust and confidence in our product. My most recent accomplishment was decreasing apartment vacancy by 4% in just two months. I was awarded “Top Leaser in Q2”, exceeding my quarter goal by 120%. I enjoy partnering with my fellow associates to ensure key performance indicators are met and truly believe that in sales teamwork divides the task and doubles the success. 

Before joining Irvine Company Apartment Communities, I worked for Massage Envy Spa, receiving three promotions in one year. l was presented the Clinic Administrator position in 2014, in this role I oversaw a team of 7 front desk associates and 35 massage therapists/ estheticians. I was able to increase customer retention and clinic efficiency aiding in overall increased clinic revenue. With my teams collaborative efforts the Anaheim Hills Clinic was ranked #3 in OC area in 2015. 

I enjoy being able to work face to face with clients on a daily basis and take pride in being able to truly uncover their unstated needs to find them more than just an apartment home. I have 6 years of experience in the field of sales and marketing and I am a passionate and creative problem solver with a great deal of personal ambition. I am a team player and know when to take control of a project and when to aid in the improvement of the task at hand.  

I have a BA in Business Administration with an emphasis in Marketing from California State University Fullerton. During my collegiate years I was involved with the American Marketing Association and Sigma Kappa Sorority. 

I’m truly passionate about my work and always eager to connect with other sales and marketing professionals, so feel free to contact me if you’d like to connect.


•	Discover prospect’s unstated needs by utilizing a consultative selling approach to build rapport
•	Generate qualified leads by utilizing and updating various marketing platforms
•	Achieve individual and team goals to ensure key performance indicators are met
•	Perform weekly summary of teams key market insights, successes, barriers, and results from sales initiatives 
•	Ensure data collection and data quality are achieved with each prospect
•	Utilize a strategic sales approach by engaging, discovering, and building value to overcome objections

•	Managed and operated a clinic of 42 employees
•	Improved and implemented procedures to increase efficiency 
•	Ordered, monitored, and secured all clinic inventory to improve clinic revenue
•	Personally handled invoices, transactions and bank deposits
•	Trained front desk associates to achieve and  maintain 35% closing  average 

Clinic Administrator, Manager

•	Increased customer retention by developing relationships with customers
•	Gathered customer feedback to resolve problems and negotiate positive outcomes
•	Provided customer service to current and prospective customers
•	Managed and maintained over 2,600 clinic membership accounts 

Membership Concierge, Assistant Manager

•	Provided a high level of service to guests 
•	Exceeded sales quota weekly by 30%
•	Addressed guest concerns and resolved conflicts assisting in membership retention
•	Answered and directed telephone inquiries


Front Desk Associate

•	Manage and improve social media outreach on Facebook, Instagram, Twitter, & Pinterest
•	Control inventory flow and balance financial statements
•	Publish and implement a personal blog and quarterly newsletter marketing tactic
•	Boost convention sales and reach out to local business owners to become a preferred vendor

Marketing & Business Development Intern

•	Processed cash and credit transactions and balanced register
•	Multi-tasked in fast-paced, team oriented environment
•	Provided excellent customer service, answered customer inquiries and resolved customer complaints
•	Assisted in training new employees in the areas of customer service, cashiering, and policies and procedures
•	Organized sales floor marketing design, detail and promotions

Sales Associate

Accurately and efficiently compiled data from company databases to excel formatted insurance sheets for annual rewards and returns. Worked closely with Daniel Banks.

Research Intern

•	Organized sales floor displays and marketing materials
•	Accurately balanced cash register daily and maintained a detailed and accurate record of inventory on hand
•	Discovered customer needs to build value and increase sales
•	Boosted credit and reward sales 

Find out detailed information about Nicole DiMaggio, Sales Specialist in Irvine, CA

Nicole DiMaggio: Sales Specialist in Irvine, CA

Nicole DiMaggio

Irvine Company

Massage Envy Spa

Massage Envy Spa

Massage Envy Spa

Infiniti Foto

American Eagle Outfitters

Precept

Victoria's Secret

California State University Fullerton