I have held a variety of project management positions including SaaS,(Telematics and Healthcare) Apple products (iPhone), Golf reservations management projects and, currently eLearning clients. I currently handle over 50 clients at a time and even more than that during our fall peak season.
All these positions have required me to be highly skilled in organizing, scheduling, tracking, communicating, and reporting…..these are the essences of successful project management.
I feel one of my strengths is communication…..whether it be with management or client level. I think come in “the side door of technology” actually helps in my communication with non-technical people.
With my degree in journalism, writing has always come easy. Again, dealing with a variety of audiences, I have gathered a lot of experience in knowing the audience and effectively communicating our message to them.
I have held a variety of Customer Service Manager positions over the past 15 years.
Most recently at Apple, Inc. where I managed a team of 12-18 iPhone Tier 2 technical support agents. Some of my responsibilities were:
Set and manage monitoring goals. • Participate in hiring, and training development as needed. • Perform HR and Administrative tasks. • Through editing and proofreading, work with Training Department to keep all KB’s, SGT’s and web support documents updated. • Conduct employee one on one’s. • Actively manage the performance of the team.