BACHELOR'S IN INTERNATIONAL BUSINESS/ TRADE

Order Management, Account Management, Demand Planning,  Project Management, Forecast Management, Team Development/ Training, Hands-on approach to problem solving, Ability to manage customer relationships and resolve conflicts, ORACLE & SAP User, Salesforce.com, Plexus on line, Multi-lingual in French and Spanish.

• Lead a team of 6 Account Support Reps for the Commercial and Automotive Connector division of JAE. Provide Coordination of all activities related activities related to customer's orders including product support, price availability, delivery, order processing, demand requirements, scheduling, delivery and returns. Ensure the balance of activity amongst the Account support reps. OTD review with Customers. Primary point of escalation with Customers. Allocation and Expedites on daily basis.
• Primary account Rep responsibilities for the Honda Account. Demand planning. Lead daily Production meeting with the Tijuana Production team setting priorities.
• Key contributor to the Upgrade of the current SAP System and process enhancements. Review and coordinate team members’ development and training. Hire and train team members.
• Work with cross-functional departments to resolve issues and improve processes. Lead team with Allocation and Expedites as required.


Manager, Account Support

• Lead a team of Order Management Specialists globally (9 people) for a leading manufacturer of power amplifiers, loudspeakers, signal processing, digital signal transport, and computer control systems. 
• Responsible for the overall productivity and effectiveness of the Sales Ops department  Monitor the account speicalists daily tasks and accuracy of orders. Maintain work balance of Account Responsibilities. Review and improvement of processes and procedures as needed. Backlog and shipments schedule maintenance.
• Work closely with internal as well as external stakeholders to ensure the appropriate objectives and priorities are met.
• Proactively identify opportunities for sales process improvement. Work closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assist sales management in understanding process bottlenecks and inconsistencies. 
* Team training, KPI Metrics, Active member in ORACLE upgrade team. Reports Generation.

Sales Operations Manager

Team Lead for NAM/ LAM Sales Ops (Domestics Sales & Latin America), Forecasts/ Opportunity Pipeline/ funnel management for Sales Team; Record and Communicate daily/ monthly bookings to management. Execute a number of reports to the executive team weekly. Point of escalation for account related issues regarding sales order management and/ or Allocation of parts. Manage and audit our Global offices to insure great Customer service. Maintain a monthly metric which is reviewed by the executive team. Improve and create/ document new processes for the department to insure productivity and secure payments from our customers. Train current and new employees in our group. Sales Force.com administrator, user and trainer. – Salesforce.com CRM and support processes were fragmented and in disarray.  User adoption was a serious problem, as was data quality and pipeline visibility. Worked with Sales reps to increase use improve quality of the data. Order mgt., demand planning, forecast analysis.


Inside Sales/ Team Lead in Sales Operations

Find out detailed information about Nathalie Kerdiles,  in Irvine, CA

Nathalie Kerdiles: in Irvine, CA

Nathalie Kerdiles

JAE ELECTRONICS

QSC AUDIO, LLC

POWERWAVE TECHNOLOGIES

EUROPEAN BUSINESS SCHOOL